Why Isn’t Your Eufy Camera Capturing Important Moments? Troubleshooting Tips and Fixes for Eufy Camera Not Recording Events

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The eufy camera is a popular home security camera that allows users to monitor their property and record events. It offers a range of features such as motion detection, two-way audio, and high-definition video recording. However, some users may encounter issues where the eufy camera fails to record events properly. In this article, we will explore the possible reasons behind this issue and provide troubleshooting steps to resolve it.

Overview of eufy camera

The eufy camera is a wireless security camera that provides homeowners with peace of mind by allowing them to monitor their property remotely. It can be installed both indoors and outdoors, providing surveillance coverage for various areas of the house. Users can access the live video feed from their smartphone or tablet through the accompanying eufy app. The camera also supports cloud storage and local storage options.

Issues related to eufy camera not recording events

While the eufy camera offers advanced security features, some users may face issues where the camera fails to record events effectively. Some common issues include:

– Missing or incomplete recordings: Users may find that the camera only captures partial footage or misses important events entirely.
– Delayed recordings: There might be a delay in the camera’s response time, resulting in recordings that start too late or capture events that have already ended.
– Erratic recording behavior: The camera may not consistently record events or may stop recording abruptly without any apparent reason.

Possible reasons for eufy camera not recording events

There are several potential reasons why the eufy camera may not be recording events as expected. Let’s explore some of the common causes:

Issues with Wi-Fi or Internet Connection

A poor or absent internet connection can severely impact the eufy camera’s ability to record events. The camera relies on a stable and reliable connection to transmit the recorded footage to the cloud or local storage. If the Wi-Fi signal is weak or intermittent, it can lead to missing or incomplete recordings. Additionally, a slow internet connection can cause delays in live streaming and recording initiation.

Camera or Application Setup Problems

Incorrect setup or misconfiguration of the camera or the accompanying eufy app can contribute to recording issues. It’s crucial to follow the manufacturer’s instructions carefully during the initial setup to ensure proper functioning. Misconfigured settings such as incorrect motion detection sensitivity or recording triggers may result in the camera not recording events as intended.

Outdated camera software or firmware

An outdated camera software or firmware can cause compatibility issues, resulting in recording malfunctions. Manufacturers regularly release updates to address bugs, improve performance, and add new features. Failing to update the camera’s software or firmware might lead to recording inconsistencies or failures.

Insufficient or Corrupted Memory

If the eufy camera’s internal storage or the connected external storage device (such as an SD card or NAS) is full, damaged, or corrupted, it can prevent the camera from recording events properly. It’s crucial to regularly check and manage storage to ensure sufficient space for recordings and avoid potential data loss.

Troubleshooting steps for eufy camera not recording events

If your eufy camera is experiencing issues with recording events, you can follow these troubleshooting steps to address the problem:

Checking Internet Connection

– Ensure that your Wi-Fi signal is strong and stable near the camera’s location.
– Restart your Wi-Fi router and verify that other devices can connect to the internet without any issues.
– Consider using a Wi-Fi extender or relocating the camera closer to the router for a stronger signal.

Reconfiguring Camera and Application Settings

– Open the eufy app and navigate to the camera settings.
– Make sure the camera is set up correctly and that motion detection and recording settings are configured properly.
– Adjust the motion detection sensitivity if necessary.
– Restart the camera after making any changes and monitor if it resolves the recording issues.

Updating the camera software or firmware

– Check for any available software or firmware updates for your eufy camera.
– Open the eufy app and navigate to the camera settings or check the manufacturer’s website for update instructions.
– Follow the provided steps to update the camera’s software or firmware to the latest version.
– After the update, check if the recording issues have been resolved.

Checking and fixing memory issues

– Ensure that the camera’s internal storage or the connected external storage device has sufficient available space.
– If using an SD card, try removing and reinserting it, ensuring it is properly seated.
– If using cloud storage, check your subscription plan to make sure you have sufficient storage capacity.
– If using an external storage device, try formatting it or replacing it if it appears to be faulty.

Preventive Measures for Future Issues

To prevent future issues with your eufy camera not recording events, consider the following preventive measures:

Regularly Checking and Updating System Software

Frequent software and firmware updates are essential to keep your eufy camera running smoothly. Set up automatic updates or regularly check for available updates through the eufy app or manufacturer’s website to ensure you have the latest features and bug fixes.

Proper Camera Setup and Maintenance

When setting up your eufy camera, carefully follow the manufacturer’s instructions to ensure correct configuration. Periodically inspect the camera for any physical obstructions or damage that may affect its performance. Clean the camera lens regularly to maintain clear image quality.

Ensuring Reliable Internet Connection

A reliable and stable internet connection is crucial for optimal eufy camera performance. Ensure that your Wi-Fi router is placed in an ideal location, and consider using Wi-Fi range extenders if needed. Regularly monitor your internet connection speed and resolve any issues with your internet service provider.


In conclusion, the eufy camera not recording events can be a frustrating issue for users. Poor internet connection, setup problems, outdated software, and storage issues can all contribute to this problem. However, by following the troubleshooting steps outlined in this article and implementing preventive measures, you can resolve recording issues and ensure a seamless experience with your eufy camera.


1. Why is my eufy camera not recording any events?

There could be several reasons for your eufy camera not recording events. Common causes include internet connectivity issues, misconfigured camera or app settings, outdated software, or insufficient storage. Follow the troubleshooting steps mentioned earlier to address the problem.

2. Can I use a Wi-Fi extender to improve the eufy camera’s recording capability?

Yes, using a Wi-Fi extender can help strengthen the Wi-Fi signal around your eufy camera’s location. A stronger signal ensures a stable internet connection, which enhances the camera’s recording capability.

3. What should I do if my eufy camera’s SD card is full?

If your eufy camera’s SD card is full, you can either delete unnecessary recordings to free up space or replace the SD card with a larger capacity one. Regularly monitoring and managing storage helps ensure continuous recording capability.