Solving the Mystery: Why your Eufy Camera Goes Offline and How to Fix it

Table of Contents


Overview of Eufy Camera

A product of Anker Innovations, Eufy Security Cameras are renowned for their cutting-edge technology and user-friendly interface. They offer premium features like live view and recording history, person detection, activity zones, and customizable notifications. Moreover, they are compatible with both Android and iOS devices as well as syncing smoothly with smart home systems such as Google Assistant and Amazon Alexa.

These cameras provide a 24/7 surveillance system, ensuring that your properties and loved ones stay safe. A standout feature of Eufy cameras is that they work seamlessly with Wi-Fi, ensuring you can monitor your security from anywhere at any time.

What Does ‘Offline’ Mean in Terms of Eufy Camera

When your Eufy camera displays the ‘Offline’ status, it means the camera is not connected to the network, and hence, cannot transmit videos or updates. As a result, you can’t monitor your premises remotely, which could pose security risks. Therefore, when your Eufy camera goes offline, it’s essential to troubleshoot and address the problem promptly.

Causes for Eufy Camera Going Offline

Internet Connection Issues

Your Eufy camera relies heavily on a stable internet connection. Factors such as poor Wi-Fi signal, router overload, or ISP interruptions can affect connectivity, causing your camera to go offline.

Power Supply Problems

An inconsistent or broken power supply can also trigger the ‘offline’ status. This could be due to technical issues with the power adapter, outage in your area, or perhaps the camera has run out of battery power (if it’s a battery-operated model).

Software or Firmware Problems

Like all digital devices, Eufy operates via software or firmware. Glitches in the system or outdated versions can interfere with the camera’s operations, leading to offline issues.

Steps to Diagnose Eufy Camera Offline Issue

Checking Internet Connection

Firstly, ensure your router is working properly and that the internet connection is indeed stable. You can confirm this by trying to connect other devices to your Wi-Fi. If other devices are having problems, consider restarting your router.

Checking Power Supply

For cameras with a continuous power supply, check if the outlet is providing consistent power. For battery-powered devices, check to see if the battery needs a recharge.

Checking for Updates

Check if your Eufy app and camera’s firmware are up-to-date. Eufy routinely rolls out updates to improve performance and iron out software issues.

Fixing Eufy Camera Offline Issue

Resetting the Device

A simple device reset often resolves many technical issues. By resetting, you are essentially bringing your device back to its initial state, free from any temporary data that may be causing the problem.

Troubleshooting Internet Problems

If you have ascertained that the problem lies with your internet connection, try restarting your router or modem. Also, ensure that your camera is within range of your Wi-Fi signal.

Updating Software or Firmware

If your software is outdated, navigate to your Eufy security app and update it from the relevant app store. Similarly, for camera firmware updates, check Eufy’s official website or the app notifications.

Contacting Customer Support

If you’ve tried all the above steps, and your camera is still offline, it’s time to reach out to Eufy’s customer support team. The highly trained professionals are equipped to help you figure out the issue and provide a solution.

Preventing Eufy Camera From Going Offline

Keeping Software and Firmware Updated

Regularly updating your software and firmware not only improves the camera’s performance but also mitigates the chances of it going offline due to software glitches.

Regularly Checking Internet and Power Supply

Ensure that your internet connection is stable and that the power supplied to your camera is continuous and unbroken. Having a regular maintenance check of these two can prevent sudden offline surprises.

Suggestions for Regular Maintenance

Clean your camera at regular intervals to prevent dust accumulation, which can interfere with its operation. Also, restart your devices occasionally to clear the cache and avoid software crashes.


Recap of Key Points

An offline Eufy camera can stem from various issues, including internet connection problems, power supply disruptions, or software glitches. However, by following a systematic diagnostic approach, it’s possible to identify the problem and bring your camera back online.

Final Thoughts and Suggestions

Proactive efforts can help in preventing your Eufy camera from going offline. Regularly check your internet stability, keep your device’s firmware updated, maintain a consistent power supply, and carry out routine maintenance.

Frequently Asked Questions

What to Do if My Eufy Camera Keeps Going Offline?

If your Eufy camera keeps going offline, verify your internet connection, check the power supply, ensure your system software is up-to-date, and reset the device. If the issue persists, contact Eufy’s customer support team.

Does Eufy Camera Work Without Internet?

While a Eufy Camera requires Wi-Fi connection to transmit videos and send updates, in scenarios without internet, it can still record videos and save them to the local storage.

Can I Use Multiple Eufy Cameras With One Account?

Yes, multiple Eufy cameras can be linked to a single account in the Eufy App. This allows for consolidated control and viewing from one account.

Do Eufy Cameras Need Power to Work?

Eufy cameras require power to operate. Some models use a power adapter while others are battery-powered. For continuous camera activity, ensure the power supply is constant or battery is charged.


Eufy Official Website: