Troubleshooting Steps: What to Do When Your Arlo Cameras Are Not Recording Motion

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Home security is more important than ever in our modern age. With advanced tech options readily available to homeowners, it’s no surprise that Arlo cameras have emerged as a prominent player in the market. These cameras, with their extensive range of features, serve as dependable electronic eyes that provide peace of mind to homeowners. However, their role wouldn’t be complete without the motion recording feature. Despite their notable reliability, some users have reported that their Arlo cameras are not recording motion effectively. This article provides a thorough explanation of the issue and offers steps to resolve it.

Understanding Arlo Cameras

Arlo security cameras are smart devices that offer advanced features such as live streaming, motion detection, and cloud storage. Particularly, the motion recording feature is vital as it triggers recording when movement is detected in the camera’s view. This crucial feature enables the camera to record potential intruders or updates about any activities around your property. However, to fully utilize these capabilities, proper setup and usage of Arlo cameras are required.

Possible Reasons for Arlo Cameras Not Recording Motion

If your Arlo Camera is not recording motion as it should, several factors could be responsible:

Faulty hardware

Hardware issues such as depleted batteries or a faulty lens and sensor could hinder effective motion recording.

Incorrect settings

The camera’s settings might have been wrongly configured, thereby limiting its motion detection abilities.

Software bugs

Occasionally, the cameras could experience software glitches or bugs that affect their operation.

Connectivity problems

In some instances, connectivity problems between the camera, the Arlo base station, and Wi-Fi could result in motion recording interruptions.

Resolving the Issue: Step by Step Troubleshooting Guide

To restore the function of the motion recording, follow this troubleshooting guide:

Checking the camera hardware

Power and Battery check

Ensure that your Arlo camera is correctly powered and the battery is not discharged.

Lens and sensor check

Verify that the lens and sensor of your Arlo camera are clean and undamaged.

Inspecting the camera settings

Motion detection settings

Make sure the motion detection is enabled and configured to a sensitive level suitable for your needs.

Mode settings

Ensure that your camera is programmed to the correct mode – armed, disarmed, or scheduled. In the armed mode, the camera will detect and record motion.

Camera positioning

Ensure that your camera covers the desired area and is not obstructed.

Diagnosing Software problems

Software version check

Make sure that your camera and the Arlo app have the latest software versions.

Firmware upgrade process

Upgrading the firmware can help in troubleshooting software glitches that might limit the camera’s functionality.

Solving connectivity problems

Checking Wi-Fi connectivity

Ensure that your camera is within the Wi-Fi range and has a strong signal.

Resetting and reconnecting to the network

In some cases, resetting and reconnecting your camera to the network may solve connectivity issues.

Seeking Professional Help

If the above steps don’t solve the problem, it might be time to seek professional assistance. Here are a few scenarios that would warrant reaching out to Arlo’s customer support.

When to contact customer support

If after thorough efforts to troubleshoot the problem, your Arlo camera still won’t record motion, it’s time to contact customer support.

How to efficiently communicate the problem

When contacting Arlo’s support, provide detailed information regarding your issue for efficient assistance.

Potential solutions offered by professionals

Arlo’s customer service might perform in-depth diagnosis and possibly recommend a hardware replacement if deemed necessary.


While Arlo cameras are reliable and equipped with advanced features, like any other tech device, they can run into issues such as not recording motion. This problem may stem from various factors including faulty hardware, incorrect settings, software bugs, and connectivity problems. However, by following a methodical troubleshooting process, or seeking professional help, you can swiftly overcome this issue.


How does motion detection work in Arlo cameras?

Motion detection in Arlo cameras works by detecting changes in heat and movement within the camera’s field of view.

What is the most common cause of Arlo cameras not recording motion?

While there can be various reasons, incorrect settings are often the most common cause for Arlo cameras not recording motion correctly.

How can I ensure that my camera stays connected to Wi-Fi?

Ensure your camera is within range of your Wi-Fi and that you have a strong, reliable signal.

What should I do if my Arlo camera still won’t record motion even after checking settings and connectivity?

If all your settings are correct, and you’ve checked for connectivity issues, it’s recommended to contact Arlo’s customer support.

Could a faulty software or firmware be stopping my Arlo camera from recording?

Yes, software or firmware glitches could potentially disrupt any device’s functionality, including motion recording in Arlo cameras.

How often should I update my camera’s firmware to prevent such issues?

It’s advisable to update your camera’s firmware whenever a new update is released to ensure optimal performance and fix potential bugs.