Troubleshooting Guide: What to Do When Your Wyze Camera is Not Connecting

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In the current era of smart homes, security cameras hold a significant place. Of all the brands available, Wyze Camera has gained much popularity due to its affordability and performance. These cameras facilitate real-time video streaming, night vision, and many other outstanding features. However, at times, users encounter issues in regard to the Wyze camera not connecting. This article aims to guide you through the potential causes and solutions of this problem.

Understanding the Wyze Camera Not Connecting Problem

To effectively address and resolve the issue, it’s crucial to understand what ‘Wyze camera not connecting’ entails. This problem can be witnessed in numerous ways.

Symptoms That Indicate a Connection Problem

There are clear indications that you’re experiencing the Wyze camera not connecting issue. Here are the prevalent symptoms:

1. Offline status

This is the most apparent sign. Your Wyze camera’s status shows offline despite being connected to the power supply.

2. Failure to transmit video

You may find that your camera is not transmitting live or recorded videos. This could be due to a connectivity issue.

3. Failure to respond to control inputs

Your camera fails to respond to any control inputs remotely. If your commands via the Wyze app are ineffective, a bad connection might be responsible.

Common Reasons for Wyze Camera Not Connecting

Understanding the cause is the first step in resolving the disconnection problem. The common reasons for Wyze camera not connecting are:

A. Weak Wi-Fi signal

Inadequate Wi-Fi signal or constant fluctuations can cause disconnection.

B. Router Incompatibility

Your camera may not connect if it’s incompatible with the router’s settings or the router itself.

C. Outdated Camera Firmware

Outdated firmware could become an obstacle in establishing a stable connection.

D. Incorrect login credentials

Entering the wrong credentials would, of course, prevent the camera from connecting.

Steps to Troubleshoot and Fix Wyze Camera Connectivity Issues

A step-by-step approach to troubleshoot and rectify the Wyze camera not connecting issue could involve:

A. Checking and boosting Wi-Fi signal

Use a Wi-Fi analyzer app to check the strength of your Wi-Fi signal where the camera is located. If the signal is weak, relocate the router closer or use a Wi-Fi range extender.

B. Ensuring router compatibility

Check the manufacturer’s support page or consult with Wyze support to ensure your router’s compatibility.

C. Updating the Wyze Camera Firmware

Regularly update the firmware via the Wyze App. The updates usually contain fixes for known bugs and improve the camera’s overall performance.

D. Resetting login credentials and other settings

If you suspect the login credentials to be incorrect, reset them. Also, reset the camera to default settings if necessary.

E. Factory resetting the camera

If all else fails, a factory reset may be your last resort. However, remember that this will delete all the data and personalised settings in your camera.

F. Contacting Wyze Support

Concerns regarding hardware malfunctions should be directed to Wyze support.

Preventive Measures to Avoid Connection Issues

Preventive measures are always better than solutions. To prevent the Wyze camera not connecting issue, consider the following methods:

A. Regular update of Firmware

An updated firmware is essential for optimal performance. Regular updates usually fix potential bugs.

B. Regular change and secure storage of login credentials

Changing your password often and storing it securely can help you avoid wrongful access and connection issues.

C. Regular function check-ups of the camera

Perform regular check-ups of your camera’s functionality, including Wi-Fi signal strength, router compatibility, etc.


The ‘Wyze camera not connecting’ issue can be quite irritating, but knowing possible causes and solutions can help a great deal. Regular preventive measures and updates are the key to avoiding this problem altogether and ensuring seamless connectivity.

Frequently Asked Questions (FAQs)

In this section, we’ve covered some frequently asked questions about the ‘Wyze camera not connecting’ issue:

A. What to do if the Wyze camera continuously shows offline status?

You can perform a factory reset or update the firmware. If none of those solutions work, contacting Wyze support would be advisable.

B. How can the strength of the Wi-Fi signal be increased?

You can reposition your router closer to the camera, remove obstructions between the camera and the router, or use a Wi-Fi range extender.

C. How can I know if the router is compatible with the Wyze camera?

You can refer to the Wyze camera’s specifications or consult Wyze support for information on router compatibility.

D. How often should the Wyze camera firmware be updated?

It’s best to update the firmware whenever an update is released. Manufacturers issue updates to fix bugs and improve performance.

E. Can I retrieve lost login credentials?

Yes, you can reset your Wyze account password using the Wyze app or website.

F. Is factory reset advisable to fix Wyze camera not connecting issue?

A factory reset is usually the last resort when all other solutions have failed.

G. How to contact Wyze Support for hardware-related issues?

You can contact Wyze support through their official website, email, or phone number listed on the site.