Troubleshooting Guide: What to Do When Your Wyze Cam Won’t Scan QR Code

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Let’s start by navigating the world of Wyze Cam, an affordable, high-quality home security camera that’s gained popularity for its robust features and user-friendly interface. One critical aspect of setting up and using your Wyze Cam is the QR code step, which helps connect the camera to your network. However, some users have experienced issues with their Wyze Cam not scanning the QR code, which can be frustrating and puzzling.

Understanding Why Wyze Cam Won’t Scan QR Code

Common Reasons Why Wyze Cam Won’t Scan QR Code

Several hurdles can lead to your Wyze Cam not scanning the QR code. These can include Wi-Fi connection issues, the camera lens being dirty or blurry, screen brightness not adjusted properly, or problems with the QR code itself.

Technical Limitations

Wyze Cam is a superior piece of technology, but like any other, it’s not immune to complications. Sometimes, there might be firmware issues, or the app you’re using might be outdated. These technical glitches can often prohibit the device from scanning the QR code correctly.

User-Related Causes

Sometimes, the problem lies not in the device or technology but in common user errors. Such errors can be holding the camera too close or too far from the QR code or not aligning the code properly within the camera’s frame.

Troubleshooting: Wyze Cam won’t scan QR Code

Basic Troubleshooting Steps

Start with some basics. Make sure your device and app are updated to the latest version. Check that your phone’s screen brightness is at the maximum level and that the camera lens is clean.

Advanced Troubleshooting Methods

If the basic steps don’t help, you may need to perform some more advanced troubleshooting. Factory resetting your Wyze Cam and reinstalling the Wyze application on your phone could resolve deep-rooted issues that basic troubleshooting can’t.

Guidance on Contacting Wyze Support

If none of the troubleshooting steps work, contact Wyze customer support. They have a team of experts who can guide you through resolving your issue or initiate a hardware replacement if necessary.

Preventive Measures

Ways to Avoid QR Code Scanning Issues

Ensuring that your device and app are always updated, keeping the camera lens clean, and familiarizing yourself with the correct scanning procedure can prevent such issues from occurring.

Best Practices for Scanning QR Codes

Always hold the camera at the right distance, usually between 5 and 10 inches away from the QR code. Adjust your device’s screen brightness to maximum and ensure that the QR code is well lit.

Other Relevant Issues with Wyze Cam

Connection Problems

Sometimes, the issue might not be with the QR code but the Wi-Fi connection. Double-check your internet connectivity and Wi-Fi settings if you’re facing intermittent issues.

Image and Video Quality Issues

Blurry or unclear video quality could be due to a dirty lens. Regular cleaning of your Wyze Cam lens with a microfiber cloth can help solve the problem.

Software and Firmware Issues

Ensure your Wyze Cam and its corresponding app are up-to-date to avoid any software or firmware-related problems.


While issues like your Wyze Cam not scanning the QR code can be bothersome, they’re usually easily resolved with some troubleshooting, preventive measures, or guidance from Wyze Support.


Why is My Wyze Cam not Scanning the QR Code?

The problem could be due to a myriad of reasons, including Wi-Fi connectivity issues, device software issues, or user errors like improper code alignment or distance.

How Can I Fix the QR Code Scanning Issue on My Wyze Cam?

Start by performing basic troubleshooting steps like cleaning the lens and ensuring the device and app are updated. If these don’t work, try advanced troubleshooting or contact Wyze Support for assistance.

What are Some Best Practices for Preventing QR Code Issues?

Ensuring your device and app are always up-to-date, keeping the lens clean, and learning the correct scanning procedure can help prevent such issues.

What Can I Do if My Wyze Cam is Still Not Scanning the QR Code After Troubleshooting?

In such a case, it’s best to reach out to Wyze Support. They can guide you through the process or determine if a hardware replacement might be necessary.

How Can I Contact Wyze Support If My Camera Will Not Scan the QR Code?

You can contact Wyze Support via their official website or by calling their customer service line.

Can a Problem with Scanning the QR Code Affect Other Functions of my Wyze Cam?

Usually, a scanning issue doesn’t impact other Wyze Cam functions. However, if underlying causes like software or Wi-Fi issues are present, they could affect overall performance.

How Often do QR Code Scanning Issues Occur with Wyze Cam?

While it’s difficult to provide exact figures, QR code scanning issues are relatively rare given the reliability of the Wyze Cam and its software.