Troubleshooting Guide: What To Do When Your Arlo Camera Won’t Connect

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Arlo cameras are widely renowned for their excellent capability in providing unrivaled surveillance and security solutions. They offer an advanced array of features that make your security management stress-free and reliable. However, like all technology-driven products, Arlo cameras may also run into some common technical issues, with connectivity issues being predominant amongst them. It can be frustrating when your Arlo camera won’t connect, but this can be resolved with the correct approach.

Arlo Camera Features & Functionality

Features of Arlo Camera

Arlo Cameras encompass an incredible array of features such as 2K video quality, integrated spotlight, color night vision, 160-degree viewing angle, motion detection and quick alerts, 2-way audio, and weather-resistant design. It also enables cloud storage for video recordings, which can be accessed anytime and from anywhere.

Importance of Connectivity

The entire functionality of the Arlo camera is dependent on internet connectivity. This can range from video streaming, downloading recordings, receiving alerts to adjusting settings remotely from your device. Reliable and stable connectivity is thus essential for these features to perform seamlessly.

Effects of Connectivity Issues on Functionality

Any connectivity issues could hamper these features. For instance, video feed might buffer or freeze due to low bandwidth. You might not receive push notifications about detected motion, or may not be able to access cloud-based video recordings. In short, your camera’s performance can be heavily compromised due to poor connectivity.

Reasons Behind Arlo Camera Not Connecting

Potential Hardware Issues

Hardware issues can be anything from your camera being out of batteries to an issue with your Wi-Fi router. The camera might also not be within the range of the router’s coverage.

Potential Software Problems

Software issues might result from outdated firmware or the Arlo app on your device. Certain bugs can also prevent the camera from connecting consistently.

Potential Network Complications

Network issues primarily occur due to low internet speeds or disruptions in your broadband connection. Firewall settings or VPNs might also interfere with the connectivity.

Maintenance and Updates

Failure to perform regular maintenance and updates might lead to connectivity issues. Updates usually incorporate the latest fixes, improving device performance and resolving prior connectivity problems.

Troubleshooting Connectivity Problems

How to Resolve Hardware Issues

Ensure your Arlo camera and router are properly powered and within the required range. Also, check for any physical damages to the devices.

Resolving Software Problems

Update your Arlo app and camera firmware regularly. If issues persist, reinstall the app or reset your camera.

Fixing Network Complications

Troubleshoot your network by restarting your router or improving your internet speed. Disable temporary any firewalls or VPNs to see if they’re causing the problem.

System Updates and Maintenance

Perform regular system updates and maintenance. This can often fix any technical glitches that your camera or app might be dealing with.

Prevention of Future Connectivity Issues

Conduct regular maintenance, keep your devices updated, and ensure your network consistently delivers stable speed. Upgrading your devices or acquiring additional Arlo products can also improve the connectivity.

When to Seek Professional Assistance

When troubleshooting doesn’t resolve the problem, it’s time to contact Arlo’s technical support. Be ready to provide detailed information about the issue and the steps you’ve taken to resolve it.


While connectivity issues with your Arlo camera can be daunting, they are not insurmountable. Regular maintenance, software updates, and hardware checks can help ensure optimal functioning and connectivity. When in doubt, professional assistance is just a call away.

Frequently Asked Questions (FAQ)

What do I do if my Arlo camera won’t connect to my Wi-Fi network?

First, ensure your Wi-Fi network is functioning properly. If the issue persists, restart your router and camera. Update your camera and app firmware or contact Arlo support for assistance.

Why isn’t my Arlo camera detecting motion?

Ensure your camera’s motion detection settings are appropriately configured. If issues persist, it may be due to a software or hardware issue.

Is there a way to reset my Arlo camera if it won’t connect?

Yes, you can reset your Arlo camera using the reset button usually located at the back bottom of the camera or through the Arlo app.

How often do I need to update my Arlo camera’s software?

It’s recommended to regularly check the Arlo app for any software updates and apply them as soon as they are available.

What should I do if my camera is still not connecting even after troubleshooting?

Contact Arlo’s customer service or technical support for professional assistance. They can help diagnose and resolve more complex issues.