Troubleshooting Guide: What to Do If Your Arlo Camera Is Not Recording

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In a world where surveillance is paramount to security and peace of mind, the Arlo camera is a popular choice due to its impressive features and high-performance standards. The ability to record and store videos is particularly important, providing users with a detailed log of events in the observed area. However, a prevalent issue faced by users is their Arlo camera not recording, which potentially compromises their security. This article will delve into the cause of this issue, how to resolve it, and preserve your device’s optimal performance.

Understanding The Arlo Camera Not Recording Issue

If your Arlo camera is not recording, it’s essential first to understand the potential reasons behind this problem. This issue not only renders the camera ineffective but can also be incredibly frustrating, especially when accurate surveillance is needed.

Explanation of the recording issue

When the Arlo camera is not recording, it fails to capture or store video content as it should usually do. This can mean the presence or movement in front of the camera doesn’t trigger the recording feature, or the camera doesn’t document scheduled sessions.

Impact of the recording issue on the camera’s functionality

The camera’s primary purpose is to document footage for future reference, hence when this function is impaired, it drastically hampers the device’s overall utility, and the user’s sense of security can be jeopardized.

Possible causes and scenarios of the issue

The recording issue can arise due to a variety of reasons, ranging from a shaky internet connection to full storage or even faulty app settings. Alternatively, it could be due to a more severe hardware problem or software failure.

Troubleshooting steps for Arlo Camera Not Recording Issue

To restore the recording functionality of your Arlo camera, you may need to implement the following steps. It’s recommended to perform these actions one by one to identify the source of the issue accurately.

Check the power supply

1. Verify the camera is receiving power

The first step is to ensure your Arlo camera is appropriately powered. Ensure that the power adapter is firmly plugged into a power outlet and the other end into the camera.

2. Troubleshooting power issues

If the camera remains unresponsive or isn’t powering up, try changing the power outlet or using a different power adapter.

Check the internet connection

1. Verify the camera is connected to the internet

As Arlo cameras are wireless, they are dependent on a stable internet connection for them to function optimally. Check that your camera is connected to your Wi-Fi network.

2. Troubleshooting internet connection issues

If the camera isn’t connected to the internet, try resetting your router or contacting your service provider. Removing and re-adding the camera from your account settings within the Arlo app can also help.

Check the storage

1. Verify the storage is not full

Each Arlo camera comes with a limited storage capacity. Once this storage capacity is reached, the camera would stop recording. Check the storage status through the Arlo app.

2. Checking and managing storage options

If your storage capacity is full, you may need to delete some stored footage or add an external storage device.

Check the Arlo App settings

1. Verify the settings are correctly set for recording

Ensure that the camera is set to record motion and video settings are at optimal.

2. Adjusting settings in the Arlo App

If the settings seem incorrect, adjust them using the Arlo app and ensure that they are saved.

Performing a factory reset

1. Steps to perform a factory reset

If all else fails, performing a factory reset is the last resort. To do this, press and hold the reset button located at the camera’s base for about ten seconds.

2. Risks and benefits of a factory reset

Be aware that a factory reset will erase all personalized settings on the camera. This might, however, resolve any deep-seated software issues causing the recording problem.

Maintenance Tips To Avoid Similar Issues In Future

Recommended settings for ensuring constant camera recording

Keep settings at optimal and regularly check the firmware updates for any necessary upgrades to maintain consistent recording.

Regular maintenance tips

Regularly check power supply, internet connection, storage status, and camera settings to ensure everything is working as it should.


In conclusion, while dealing with the Arlo camera’s not recording problem may seem daunting, with a systematic approach, you can quickly resolve it. Maintaining your camera’s functionality through these troubleshooting steps is key to ensuring efficient home security.


Why is my Arlo camera not recording?

Your Arlo camera might not be recording for various reasons like power supply issues, poor internet connection, full storage capacity, or incorrect app settings.

How can I fix the Arlo camera not recording issue?

You can troubleshoot the issue by checking the power supply, verifying the internet connection, monitoring the storage status, adjusting the settings in the Arlo app, or performing a factory reset if necessary.

Why is my camera showing ‘Arlo is offline’?

This message usually appears when there’s an issue with your camera’s connectivity. Check your internet connection and ensure your camera is appropriately powered.

How do I reset my Arlo camera?

On your camera’s base, press and hold the reset button for about ten seconds to reset the camera.

How can I prevent the Arlo camera from not recording in the future?

By regularly checking on the power supply, Wi-Fi connection, storage status, and app settings, you can maintain optimal camera functionality and prevent recording issues.

What should I do if the problem continues after troubleshooting?

If the problem persists even after extensive troubleshooting, you should reach out to Arlo customer support.

Does the Arlo camera have any warranty to cover the recording issues?

The Arlo camera comes with a limited warranty. For more information on what the warranty covers, refer to the product’s documentation or contact Arlo’s support team.

Is there a customer support for Arlo camera related issues?

Yes, Arlo provides customer service support. You can contact them through their official website or helpline for any technical issues or inquiries.