Troubleshooting Guide: What to Do When Your Arlo Base Station Goes Offline

Table of Contents


When it comes to reliable home security, the Arlo range of products stands out, thanks to their ease of setup and use. Central to the Arlo security ecosystem is the Arlo base station – a virtual watchdog that brings everything together. Ensuring the base station maintains a constant online connectivity is crucial to the security of your home. Loss of connectivity will result in the ‘Arlo base station offline’ issue, which can disrupt the entire security system.

Understanding the Arlo Base Station

The Arlo base station plays a pivotal role in ensuring seamless communication between your Arlo cameras and the cloud storage. It serves as a middleman, connecting your cameras to your home’s Wi-Fi network. Furthermore, it controls the synchronization of your cameras, manages their battery life, and secures your videos.

The Arlo system utilizes your home’s Wi-Fi network to deliver real-time updates from the cameras directly to your device. When the base station goes offline, your security system loses its ability to coordinate tasks, record footage, or deliver security alerts.

Common Causes of Arlo Base Station going Offline

Understanding what leads to your Arlo base station offline can be vital in troubleshooting it. Here are the most common causes:

Internet Connection Problems

As a Wi-Fi-dependent device, any disruption to your internet connection will certainly offline your Arlo base station.

Power Loss or Outage

The base station needs a constant power supply to maintain your security system.

Firmware Update Issues

Base station firmware is regularly updated to deliver improved functionality or fix bugs. However, problems during firmware updates can knock your Arlo base station offline.

Imperfections during Arlo Base Station setup

If your Arlo base station was not correctly set up, this could cause it to frequently disconnect.

Incompatibility with Wireless Connections

Using a Wi-Fi frequency or channel that’s incompatible with your Arlo system can result in disconnects.

Steps to Resolve ‘Arlo Base Station Offline’ issues

Here are the common steps to get your system back online when you encounter the ‘Arlo base station offline’ problem:

Checking and Restoring Internet Connection

Ensure your home’s Wi-Fi is functioning correctly. If needed, reset your modem or router.

Power Cycling the Arlo Base Station

Turn off the base station and unplug it from the power source. After a few minutes, plug it back in and turn it on.

Updating the Firmware

Make sure your system is running the latest Arlo firmware.

Ensuring Correct Arlo Base Station Setup

If the problem persists, it might be worth setting up your Arlo base station again, carefully following all the steps.

Checking for Wireless Interference and Resolving the Same

Ensure there is no device nearby that could be causing wireless interference, such as microwaves or cordless phones.

How to Prevent Your Arlo Base Station from Going Offline in the Future

To minimize the chances of seeing the ‘Arlo base station offline’ status again, consider the following steps:

Consistent Monitoring of the Internet Connection

Make sure you have a stable and strong internet connection at all times, upgrading your internet plan if necessary.

Regularly Updating the Firmware

Keep your Arlo system updated with the latest firmware for the best performance.

Proper Placement of the Arlo Base Station to Prevent Wireless Interference

Keep your Arlo base station away from potential sources of wireless interference.

Using the Recommended Settings during the Setup Process

Follow the manufacturer’s guidelines during the setup process to ensure optimal functionality and avoid future issues.


By ensuring your Arlo base station stays continuously online, you can maintain a reliable home security system. Fixing an offline base station issue is relatively straightforward once you understand the common causes and solutions. Implementing the preventive steps mentioned can help ensure your Arlo system is less likely to go offline in the future.

Frequently Asked Questions

Why does my Arlo base station keep going offline?

The major reasons could be problems with internet connection, power outage, issues with firmware update, incorrect setup, or wireless interference.

How do I get my Arlo base station back online?

Check and restore internet connection, power cycle the base station, update the firmware, ensure correct setup, and check for wireless interference.

How can I ensure my Arlo base station does not go offline in the future?

Monitor your internet connection regularly, keep the firmware updated, place the Arlo base station correctly, and follow recommended setup process.

What is the function of the Arlo base station in the Arlo security system?

The Arlo base station connects your security cameras to your home’s Wi-Fi network and manages their battery life and video storage.

How can I tell if my Arlo base station is offline?

The Arlo app will notify you if the base station is offline. You can also look at the LED light on the base station; if it’s amber, it indicates the base station is offline.