Troubleshooting Guide: What to Do When Netflix Stops Working on Your Sony Smart TV

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Fixing Netflix on Your Sony Smart TV: A Comprehensive Guide


Few things can be more frustrating than sitting down to sip a cup of tea and binge-watch your favorite show, only to find out Netflix isn’t working on your Sony Smart TV.

If you’re grappling with this predicament, you’re not alone. It’s becoming an increasingly common issue, primarily because Sony Smart TVs have a unique operating system that can trigger compatibility issues. But that shouldn’t be a cause for despair, as this guide will equip you with detailed steps on sorting out this issue so you can resume your interrupted viewing.

Understanding the Issue

To resolve an issue effectively, understanding the origins of the problem is key. Generally, problems with Netflix on your Sony Smart TV can fit into two broad categories – issues emanating from the Netflix application itself or those related to your internet connection.

Problems in Netflix Application

An outdated app, a corrupt Netflix installation, or an accumulation of cache could disrupt your popcorn time. Such issues may freeze the app or prevent it from launching altogether.

Internet Connection Problems

At other times, it might be your internet connection playing the spoilsport. A slow internet speed, instability in your Wi-Fi connection, or router/modem issues could cause Netflix to buffer endlessly or display error messages.

Fixes for Netflix Application Issues

Several solutions may help restore Netflix on your Sony Smart TV, and they are surprisingly easy to implement.

Check for Netflix App Updates

If your Netflix app is outdated, it may not work correctly. Regularly check for updates in your Netflix app via Google Play Store and install any pending updates.

Uninstall and Reinstall Netflix

An effective fix could be uninstalling the Netflix app from your Sony Smart TV and then re-installing it. That can erase any temporary files causing the app to malfunction.

Resetting the Netflix App

Resetting your Netflix app will erase any sign-in credentials and other temporary working data. Refer to the official Netflix guide on how to perform a reset.

Solutions for Internet Connection Problems

Addressing internet connectivity issues can also kickstart Netflix again.

Check Internet Connection Speed

You can speed-test your connection using various free online tools like Speeds below 0.5 MBPS typically result in a poor Netflix viewing experience.

Restarting the Router or Modem

Sometimes, simply rebooting your router or modem can resolve connectivity issues. Ensure to wait for a couple of minutes before restarting your devices.

Resetting Internet Settings on Sony Smart TV

If the problem persists, you might need to reset your Sony Smart TV’s internet settings. Sony’s official guide provides a seamless walkthrough on achieving this.

Other Potential Fixes

If the above fixes prove unsuccessful, other potential solutions are within your reach.

Restarting the Sony Smart TV

Switching your TV off and on can often solve various application or software issues.

Updating the Sony Smart TV Software

Make sure your Sony Smart TV firmware is up-to-date. You can look for updates in Smart TV settings.

Factory Resetting the Sony Smart TV

A factory reset wipes out all your TV settings, turning them back to default. It’s a drastic step, but may solve persisting Netflix issues.

When to Seek Professional Help

If none of the aforementioned solutions work, it’s time to reach out to a professional.

Contacting a Sony Customer Representative

Sony’s technical support team is always ready to assist. Keep your model number at your fingertips for faster assistance.


Facing Netflix issues on your Sony Smart TV can be daunting, but with these expert tips, you can troubleshoot effectively. Keep your software updated and maintain a steady internet connection to enjoy uninterrupted Netflix viewing.


Why is Netflix not working only on my Sony Smart TV?

Sony Smart TVs come with their bespoke operating system, which may sometimes cause compatibility issues with various apps, Netflix included.

Can these fixes affect other applications on my Sony Smart TV?

Most of the fixes suggested here are specific to Netflix issues and are unlikely to affect other applications. However, a factory reset will return all your TV settings to a default state, impacting other apps as well.

What should be the appropriate internet speed for running Netflix smoothly on smart TVs?

According to Netflix, the recommended internet download speed is 3.0 Mbps for SD quality, 5.0 Mbps for HD, and 25 Mbps for Ultra HD.

How often do software updates occur on smart TVs?

There’s no fixed schedule for software updates. They are released as and when improvements or fixes are available.

Can the frequent occurrence of such issues indicate a bigger underlying malfunction in my Sony Smart TV?

Frequently occurring Netflix issues could indicate a deeper problem. If these troubles persist, get in touch with Sony customer service or a professional technician.