Troubleshooting Guide: Resolving Netflix Not Working on Your LG TV Issues

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In the world of home entertainment, Netflix and LG TV have become household names. Netflix, a leading streaming service provider, has made a name for itself by providing a vast library of movies, TV shows, documentaries and more. On the other hand, LG, a leading electronics manufacturer, has steadily been producing some of the best smart TVs in the market. When you fuse these two entities, you get an entertainment powerhouse.

However, as is the case with any technology, there are moments when the Netflix app on your LG TV might fail. This can be frustrating, especially when you’re geared up for your favorite show. The most common issue faced by users is Netflix not working on LG TVs. Let’s explore some of the likely causes for this problem and how you can solve them.

Reasons Why Netflix May Not Work on an LG TV

Application Problems

The Netflix application may sometimes encounter problems, which can cause it to fail. Typically, these issues manifest as app crashes, slow response times, or inability to start.

Internet Connectivity Issues

Streaming content on Netflix requires a stable and fast internet connection. If your LG TV isn’t correctly connected to the internet, or if the connection is fluctuating, it could cause Netflix not to work.

Netflix Service Problems

Sometimes the problems are on Netflix’s side. Any disruption in their servers will affect your streaming experience.

LG TV Software Problems

Like any other technological device, your LG TV’s software can have issues that need fixing periodically. These can manifest and interfere with the operation of applications like Netflix.

Account-related Issues

If there are any issues with your Netflix account itself, such as overdue payments or a suspended account, you might face difficulties accessing the service.

Ways to Troubleshoot Netflix issues on LG TVs

Check your internet connection

Confirm if your TV is successfully connected to the internet and has a robust signal. You can do this by trying to browse with another app on the TV.

Restart the Netflix app

Close and reopen the Netflix app. This simple troubleshooting step often resolves temporary app glitches.

Update LG TV’s Firmware

Software updates often include repairs for glitches and improvements in compatibility. Ensure your LG TV software is up to date.

Restart your LG TV

Sometimes, a general system restart can help clear any issues causing Netflix not to work properly.

Reinstall the Netflix app

If the above steps do not solve the problem, try uninstalling, and then reinstalling the Netflix app. This process usually refreshes the application and removes any corrupt files that could be causing issues.

Check Netflix account & Payment method

Ensure your Netflix subscription is active and you don’t have any outstanding payments.

Contacting Netflix or LG Customer Support

If all else fails, it might be time to reach out to professional customer support from either Netflix or LG.

How to Prevent Similar Problems in Future

Regular software updates

Keep your LG TV’s software up-to-date. This fix prevents software-related problems from arising.

Proper usage practice

Avoid practices that might harm your device software, such as abruptly disconnecting the power supply or enabling several apps to run in the background.

Regular check on internet connection

Keep an eye on your internet bandwidth and connectivity. High-speed, stable internet will provide a smoother streaming experience.


Like any technology, your home entertainment systems may face some down-times. With the incisive look provided above, it’s clear that Netflix not working on your LG TV is often a solvable problem rather than an impasse. Always ensure that your devices are updated, and keep checking your internet connections to prevent these issues from happening. Cultivating a greater understanding of these smart devices will certainly improve your user experience.

Frequently Asked Questions (FAQs)

Why does my Netflix app keep crashing on my LG TV?

The problem could be caused by app glitches, outdated LG TV software, or internet connection issues. Try restarting the Netflix app, checking your internet, or reaching out to Netflix customer support.

How to update Netflix on LG Smart TV?

You can update your Netflix app via the Google Play Store or Apple App Store depending on the operating system of your LG TV.

How do I reset Netflix on my LG smart TV?

You can reset the Netflix app by signing out of your account on the application, closing it, re-opening it, and signing back in. If this doesn’t work, consider uninstalling and reinstalling the app.

Does uninstalling and reinstalling Netflix fix problems?

Uninstalling and reinstalling the Netflix app can often solve persistent problems by deleting corrupted files and enabling a fresh install.

What to do if none of the troubleshooting methods work?

Contact Netflix customer support or LG customer service for further assistance.

How do I reach out to Netflix customer service?

You can reach Netflix customer service by visiting ‘’ or via the ‘Help’ section of the Netflix app.

Can I prevent my Netflix app from causing issues on my LG TV in the future?

Yes, by keeping your LG TV’s software updated, ensuring regular checks on your internet connection, and using the Netflix app properly.

Is it possible that specific Netflix content causes the app to malfunction on my LG TV?

No, the content on Netflix should not cause the app to malfunction. If an issue arises, it’s most likely a problem with the app, your device, or your internet connection.