Troubleshooting Guide: What to Do When You Can’t Hear Audio on Zoom

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Zoom has become a major platform for video conferencing, especially amidst the current global situation that has necessitated remote work and study. A robust and user-friendly application, Zoom facilitates virtual meetings, webinars, and chat services, making it indispensable for effective communication today.

One of the most important aspects of successful communication over Zoom is the audio quality. Unfortunately, users often encounter problems where they can’t hear the audio on zoom, significantly undermining their Zoom experience. This article aims to shed light on this common issue and provide comprehensive solutions.

Causes of Audio Problems on Zoom

The inability to hear audio on Zoom can be traced back to various potential issues, including internet connection problems, hardware malfunctions, and problems with Zoom application or device audio settings.

Internet Connection Issues

Without a doubt, a stable and strong internet connection is pivotal for a seamless Zoom experience. A weak or unstable internet connection can directly affect the Zoom audio, making it choppy or completely inaudible.

Device Audio Settings Problems

Oftentimes, the audio settings on the device can interfere with Zoom audio. There could be various reasons behind it, such as incorrect sound settings or outdated sound drivers.

Zoom Application Settings Issues

Similarly, the audio settings within the Zoom application could also be the cause of these issues, especially if the correct audio devices (speakers and microphone) are not selected.

Hardware Malfunction

Finally, hardware malfunctions, including issues with microphones or speakers, could contribute to Zoom audio problems.

Internet Connection and Zoom Audio Issues

Inconsistent or weak internet connection directly impacts the ability to transmit seamless audio and video. If you’re suffering from consistent Zoom audio issues, your connectivity might be the culprit.

You can identify this by simple observing – if your audio problem is coupled with video lags or a persistent connectivity notification on your Zoom interface, a poor connection is likely the cause.

Improving internet connection can involve various steps such as moving closer to the wifi router, disabling other devices connected to the same network, or even switching to a wired connection if possible.

Zoom Application Settings and Audio Issues

Ensuring that your Zoom application settings are configured correctly is crucial to avoiding audio issues. The application allows users to choose the speakers and microphones, control the volume, and test both before joining a meeting.

Issues within these settings can include incorrect audio device selection or problematic configurations. Resolving these involves going through Zoom’s audio settings, selecting the correct audio devices, and checking if the audio works.

Device Audio Settings and Zoom Audio Problems

Your device’s audio settings play a crucial role in Zoom’s functionality. If the settings are configured incorrectly, Zoom audio may not function as desired. To improve this, ensure that your device’s audio settings are correct and that the latest audio drivers are installed.

In case of issues, the steps to resolve them vary based on the device. For instance, Windows users would navigate through Control Panel, while Mac users would dock through System Preferences on their menu bar.

Hardware Issues and Zoom Audio Problems

Hardware, specifically microphones and speakers, are essential for Zoom’s audio functionality. Hardware issues might range from a malfunctioning microphone to an incompatible headset.

Resolving hardware issues might involve checking physical connections, trying a different pair of headphones or speakers, or even resorting to professional technical support.

Professional Tips for Avoiding Audio Issues on Zoom

To ensure optimal audio quality during Zoom calls, consider using tools like Krisp that enhance audio quality by reducing background noise. Regularly updating your device and internet router can also significantly improve audio quality.

Before starting a meeting, ensure that you have checked your audio settings and tested your speakers and microphone. Additionally, using wired headphones can significantly improve the quality of the audio you receive.


Understanding the range of factors that can lead to audio issues in Zoom is the key in troubleshooting. By addressing issues related to internet connection, device and Zoom settings, and hardware malfunctions, you can significantly improve your Zoom audio experience.


What if I can’t resolve the issue myself?

If you cannot resolve the issue yourself, reach out to Zoom’s support team or get assistance from a technical expert.

Can Zoom audio issues be caused by other users?

Yes, the audio issues can sometimes be on the side of the other user, particularly if they have a poor connection or incorrect audio settings.

How can I ensure I have good audio quality before starting a meeting?

Before starting a meeting, go through the audio settings in Zoom and on your device, and perform a quick test to ensure everything is working correctly.

Are there any recommended accessories to improve Zoom audio?

Using a good-quality, wired headset can significantly improve both the audio you hear and the quality of your own voice in the meeting.

Do I need a strong Internet connection for good Zoom audio?

Yes, a strong and stable internet connection is essential for clear and seamless audio on Zoom.

Can my device’s age affect Zoom audio quality?

While the device’s age can potentially impact its performance, audio issues in Zoom are more likely due to software configurations or connection problems, rather than the device’s age alone. However, older devices might have outdated drivers that could affect the audio quality.