Troubleshooting Guide: What to Do When Your Roku TCL TV Won’t Turn On

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Roku TCL TV, a popular choice amongst tech enthusiasts, seamlessly combines the power and simplicity of Roku’s smart TV platform with the fantastic picture quality and value of TCL televisions. As fantastic as this technology is, like any other electronic device, it can encounter problems; one common issue being the refusal to power on, leaving users staring at a blank screen.

Recognizing the potential reasons why a Roku TCL TV might not turn on is key to troubleshooting the problem. The factors can range from power supply issues, defective remote control, software updates requirement, and more. This guide aims to address these issues, the reasons behind them, and how to solve them effectively.

Detailed Analysis of Roku TCL TV Not Turning On

Start-Up Problems for Roku TCL TV

Start-up problems are relatively common with electronic devices like Roku TCL TVs. These issues typically manifest as the TV refusing to turn on or the screen remaining black even when the power light is on.

Power Supply and Connectivity – Understanding Major Issues

The prime suspect behind a Roku TCL TV not turning on is usually the power supply and its connectivity. Problems may include a loose power cord, a malfunctioning power outlet, or even power supply failures within the TV itself.

Problems with TCL TV Remote Control

Faulty or unresponsive remote controls might leave you frustrated as the TV doesn’t respond or power on. The issues range from dead batteries to malfunctioning hardware components within the remote itself.

Software and Updates Problems

A faulty software update or lack of updates can potentially cause power on problems. Outdated software might impede the TV from booting up as expected.

Common Reasons for the Issue

Electrical or Cable Connection Problem

Loose power cables or faulty electrical connections can easily prevent your Roku TCL TV from turning on.

Software Update Required

Your Roku TCL TV may fail to turn on if it is running an outdated version of its operating system or if a recent update has experienced installation issues.

Defective Power Outlet

A malfunctioning power outlet can cut off the electrical supply to the TV, not allowing it to power on.

Faulty Remote Control

If the battery or internal hardware of your remote control is defective, it may not be able to initiate the power on sequence for the TV.

Solutions to Turn Roku TV On

Checking the Power Cord and Outlet

First, ensure that the power cord is securely plugged into the TV and the wall outlet. Try plugging the TV into a different outlet to rule out a faulty outlet.

Manual TV Button Operation

Try turning on the TV manually by pressing the power button on the TV itself. This step can help determine if the issue lies with the remote control.

Remote Control Battery Replacement

Replacing the batteries in your remote control may also fix the issue, especially if the existing batteries are depleted or not providing enough power to operate the remote.

Factory Resets and Software Updates

Performing a factory reset on your Roku TCL TV can often resolve many software related problems. Additionally, regularly updating your TV’s software can prevent many issues.

Contacting Customer Service

If all else fails, it’s best to reach out to Roku or TCL customer service. They have access to detailed troubleshooting guides and can potentially identify the problem over the phone.

Prevention Tips for the Future

Regular Software Updates

Regularly updating your TV’s software can help prevent many startup issues.

Careful Handling and Operating TV

Handle the power cord, remote control, and TV carefully to avoid any possible physical damages.

Ensuring Optimal Use of Power Supply

Make sure the power outlet supplying your TV is in good working condition. Alongside that, ensure the power cord is securely connected.

Proper Maintenance of Remote Control

Regularly replace the batteries in the remote control and keep it free from dust and grime.


While it can be frustrating when your Roku TCL TV refuses to turn on, understanding possible reasons and solutions can help troubleshoot the issue. Simple steps like checking the power cables, updating the software, and replacing remote batteries can solve the problem. However, if these steps don’t work, professional help should be sought. Remember, regular software updates and good handling and maintenance can prevent such issues.


What to do when Roku TCL TV doesn’t power on?

Check the power cables, try operating TV manually or replace remote control batteries. If these options don’t work, consider a factory reset if possible, or contact customer service for further assistance.

Could a faulty remote control cause my TV not to turn on?

Yes, a faulty remote control or depleted batteries could prevent the TV from powering on.

How do I do a factory reset on my TCL Roku TV?

To perform a factory reset, go to the settings menu on your TCL Roku TV, select ‘System’, then ‘Advanced system settings’, and finally ‘Factory reset’. Follow the on-screen steps to complete the reset.

How often should I update my Roku TCL TV software?

Roku recommends checking for software updates every couple of weeks to stay up-to-date and ensure the smooth running of your TV.

What to do when there is no sound or picture on my Roku TCL TV?

Check your TV settings first, and also ensure that the cables connecting your external devices are firmly in place. If these measures don’t work, consider contacting Roku support or TCL customer service.

How to contact TCL or Roku customer service when my TCL TV won’t turn on?

You can contact TCL customer service through their official website or call them directly. For Roku, you can find contact information through their ‘Contact Us’ section on the Roku website.