Troubleshooting Guide: What to Do When Your LG TV Won’t Stay Connected to WiFi

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When technology works, it’s amazing, but when it doesn’t, it can be maddeningly frustrating. One of these vexing problems technology users encounter is when an LG TV won’t stay connected to WiFi. Understanding and tackling this issue is essential for smooth, uninterrupted streaming services or browsing experience on your smart TV.

The Basics and Prerequisites

The standard interaction between an LG TV and a WiFi connection is a fairly straightforward one. Under ideal circumstances, upon connecting your LG TV to your WiFi, it should remain connected until the user manually disconnects it. This ensures a seamless viewing experience, whether you’re watching Netflix, streaming music, or playing a game.

Indeed, all LG smart TV models – from entry-level models to premium models – come equipped with WiFi capabilities. Some differences may exist, such as dual-band WiFi in the higher-end models, but the principle of sustained wireless connection remains.

Identifying the Problem

An LG TV disconnecting from WiFi may manifest in different ways. You might experience frequent buffering, see WiFi disconnected notifications, or even notice the sudden disappearance of any WiFi-related options. Some basic tools for detecting these intermittent problems include network diagnostic tools available in the TV’s system settings.

Causes of the Problem

The root of this issue can lie in several areas. It could spring from network issues- like low signal strength or electronic interference. Other times, the fault may reside within the LG TV software itself, which would require an update to rectify. In rare instances, hardware issues within the TV or the router might be the culprits.

Troubleshooting the Problem

Begin by checking your WiFi network. Ensure your other devices are maintaining their connections. If they’re not, the problem could be with the WiFi source, not the TV. If this is the case, try resetting your router or relocating it to a position better suited for signal distribution.

If WiFi isn’t the issue, consider updating your LG TV software. Software updates often include patches for connectivity issues. Check for updates by navigating through settings to the about TV/system updates section.

If all else fails, a factory reset could solve the problem. This option is typically a last resort and can be found in the settings under advanced or general. Always remember to back up necessary files before initiating a factory reset.

V. Preventing the Problem

Prevention is always better than cure. Keep your LG TV software up to date to prevent connection issues before they arise. Regular checks on your WiFi network can also help to identify and rectify issues at an early stage. In addition, experiment with different placement of your wifi router and modifying router settings to achieve optimal WiFi connection.


In summary, the issue of an LG TV occasionally disconnecting from WiFi can result from WiFi network issues, TV software glitches, or rare hardware problems. Through troubleshooting steps such as checking the WiFi network, updating the TV software, or even a factory reset, you can rectify the issue. Regular updates and network checks, along with optimal WiFi settings, can help prevent this common problem.

Maintaining a stable WiFi connection plays a key role in ensuring a seamless and uninterrupted TV viewing experience. So, address these issues promptly to enjoy the endless entertainment possibilities your LG TV offers.


Why is LG TV not connecting to WiFi?

A variety of reasons could cause this, from network signal strength issues to glitches in the TV software itself.

How do I update my LG TV software?

You can update the software by navigating your TV settings to About TV or System Updates.

When should I consider resetting my TV?

Consider a factory reset only after all other troubleshooting steps have failed to solve the connection issues.

What is the optimal WiFi speed for streaming on LG TV?

A minimum bandwidth of 5Mbps is advised for HD streaming, while 25Mbps is recommended for 4K content.

How can I increase the signal strength?

You can boost signal strength by relocating your router to a more central location or by investing in a WiFi extender or mesh network.

How do I get professional help if my LG TV repeatedly disconnects from WiFi?

Consult with the LG customer support team. You can reach out to them via their website or phone help desk.