Troubleshooting Guide: What to Do When Your Arlo Camera is Not Connecting

Table of Contents


Security is of the utmost importance in our society today, which is why there is a growing dependence on security camera systems such as Arlo. A key player in the smart home security market, Arlo’s range of wireless security cameras are favored for their high-definition video quality, night vision features, motion detection alerts and easy installation. Despite its ingenuity, encountering issues like your Arlo camera not connecting can be quite common.

Arlo Camera Systems and Connectivity

The essence of a security camera system such as Arlo lies in its capability to connect to a network, enabling you to remotely view footage or receive alerts. Arlo cameras work by connecting to a base station, which is linked to your home’s WiFi network. This connectivity allows the camera to stream live footage to your Arlo app, enabling real-time monitoring and alerts.

Connectivity, then, is the lifeblood of your Arlo security system. Without it, your security cameras become inoperable, quite like guards dozing off on duty. When your Arlo camera stops connecting, it interrupts its primary function, making troubleshooting a crucial endeavor.

Common Reasons Why Arlo is not Connecting

Before delving into troubleshooting procedures, it’s crucial to understand why your Arlo camera may not be connecting. Here are the three most common reasons.

Internet or network issues

Limited or no internet connection could obstruct your Arlo from functioning. It might be due to signal interruption, WiFi congestion, or issues with your Internet Service Provider.

Hardware or device issues

The problem might lie with the Arlo hardware itself. Perhaps, power issues with the device, issues with the base station or camera damage could be the culprit.

Incorrect or problematic settings/setup issues

Incorrect installation or setup could also be causing the connection issue. This could be as minor as entering the wrong WiFi password to incorrect placement of cameras.

How to Troubleshoot Arlo Not Connecting

Regardless of what the issue might be, there are some basic troubleshooting steps you can take to get your Arlo system back online.

Checking and resolving internet or network issues

Ensure your Internet is working properly. Reboot your router or try connecting other devices to your network to test the WiFi strength. Ensure that your Arlo base station is within the WiFi range.

Checking and fixing hardware or device issues

Verify that all cables are properly plugged in and that the camera and base station are powered on. Try resetting both devices if possible.

Adjusting settings and resolving setup issues

Review your settings within the Arlo app to ensure everything is correctly set up. Make sure the right WiFi network has been selected and the correct password has been entered.

Step-by-step Guides to Fix Common Issues

Guide for fixing network issues

1. Check your WiFi connection and confirm that the signal strength is strong.
2. Restart your router to refresh your Internet connection.
3. Make sure that your Arlo base station is connected properly to your router.

Guide for troubleshooting device issues

1. Check and ensure your Arlo camera is turned on and the battery is charged.
2. If possible, reinstall your camera.
3. Reset your base station by holding the reset button for about 10 seconds.

Guide for adjusting settings

1. Open your Arlo app and check WiFi settings.
2. Ensure your camera is connected to the right network.

Preventive Measures to Avoid Arlo Connection Issues

Maintaining a strong network connection

Make sure that the Internet connection is strong where your camera and base station are located.

Regularly updating Arlo’s firmware

Updates often come with fixes for bugs and issues, and hence, keeping your camera updated can prevent many problems.

Ensuring proper installation and set-up

Follow manufacturer’s guidelines for installation and setup to avoid installation issues.

When to Seek Professional Help?

If none of the above steps resolve your connectivity issue, it might be time to seek professional help.

Determining unresolvable issues

If you’ve tried troubleshooting and your Arlo is still not connecting, this might indicate a more serious hardware or firmware issue.

Contacting Arlo Support

Arlo provides professional support for their products. Their technical experts can help diagnose and fix issues.

Getting the most out of your warranty

If applicable, utilize your product warranty for repair or replacement. Never hesitate to claim your warranty when all else fails.


Ensuring that your Arlo camera system is consistently connecting and operating efficiently is crucial as it offers a sense of safety and security. When faced with connection issues, the information provided will help you troubleshoot and potentially resolve them.


Why is my Arlo camera not connecting to the WiFi?

This can either be due to problems with your WiFi connection or an issue with the Arlo camera or base station itself.

Why is my Arlo base station not connecting?

A number of factors can cause this. Common issues include Internet or network problems, device issues, or incorrect settings.

What do I do if my Arlo camera is offline?

First, check your Internet connection. If the Internet is working fine, try resetting your Arlo camera and base station.

How do I reset my Arlo camera?

You can reset your Arlo camera using the reset button located on the device.

How do I update my Arlo firmware?

You can update your Arlo firmware using the Arlo app.

How do I reach out to Arlo support?

You can reach out to Arlo support on their official website or through their customer service phone number.