Troubleshooting Guide: What to Do When Rakuten is Not Working Properly

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Rakuten, a popular name in the e-commerce industry, is a user-friendly platform that allows shoppers to earn cashback while making purchases from participating retailers. The platform boasts partnerships with thousands of brands, making it a go-to service for thrifty shoppers globally. However, like any other digital platform, users may occasionally encounter issues that result in Rakuten not working.

Possible Reasons Rakuten may not be Working

When Rakuten isn’t functioning as expected, it usually boils down to a handful of common triggers. These include network issues, server problems, the Rakuten app itself, or specific settings and configurations connected to user accounts.

Understanding Network Issues

Every online platform, including Rakuten, relies heavily on a stable network connection. A weak or unstable connection can lead to poor app performance or even hinder its operation altogether. Ensuring a reliable network connection is crucial in avoiding this from hampering your Rakuten experience.

There are a variety of network problems that could arise. Users can diagnose these by checking other applications or websites to test the network’s performance.

Server Issues

When Rakuten is not working, one of the first things that come to mind is possible server-side issues. Servers occasionally undergo maintenance or run into unforeseen problems, which can result in temporary downtime. If the issue is server-related, users may have to wait until the technical team rectifies the issue.

Rakuten App Problems

Like any software, the Rakuten app may experience glitches or bugs that affect its functionality. Users might face problems like crashing or certain features being inaccessible. To confirm if an app issue is causing Rakuten not to work, one can try accessing Rakuten through a different platform, like a desktop browser, for instance.

User Settings or Account Issues

Sometimes, problems related to user settings or accounts could be causing Rakuten to malfunction. Incorrect account details, outdated app versions, or device compatibility issues are common culprits. To resolve these, frequent updates and maintaining accurate account information is crucial.

How to Respond When Rakuten is Not Working

When you encounter a situation where Rakuten is not working, start with these troubleshooting steps.

Initial Troubleshooting Steps

Reboot the Rakuten app, check if the internet connection is active, and ascertain if other online services are functioning correctly. If the problem persists, move on to the advanced troubleshooting steps.

Advanced Troubleshooting Steps

This includes reinstalling the Rakuten app or checking if any app updates are available.

Contacting Rakuten Support

If all else fails, reach out to Rakuten Support, providing as much information as possible about the issue you’re facing.

Keeping Rakuten Operational: Maintaining and Updating the App

Regular updates ensure that your Rakuten app is equipped with the latest features and security measures. Ensure compatibility with your device model and always maintain a stable internet connection to avoid any disruptions to your Rakuten experience.


Having Rakuten not working can be frustrating, but it’s essential to remember that most issues have easy fixes. Whether it’s a network problem, a server issue, an app glitch, or user-related problems, swift troubleshooting can identify and rectify the problem. Regular maintenance and updating of your Rakuten app can also help prevent many issues from occurring.


Why does Rakuten keep crashing?

Rakuten may crash due to a variety of factors, such as bugs, outdated software, or device incompatibility. Try updating the app or reinstalling it to fix this issue.

Why can’t I log in to my Rakuten account?

Login issues might be due to incorrect login details or server issues. Ensure you’re using the correct credentials or try again later if the server is down.

What to do if I can’t see my cashback in my Rakuten account?

There could be a lag in reflecting the cashback. If you don’t see it after a significant delay, contact Rakuten support.

How to contact Rakuten customer service?

You can reach out to Rakuten customer service by visiting their support section, where you’ll find options to connect via email, phone, or live chat.

How often does Rakuten update their service?

Rakuten frequently updates its app to improve user experience and fix any underlying issues. Always keep your app up to date to take advantage of these updates.

Can I use Rakuten on multiple devices?

Yes, Rakuten allows you to access your account across multiple devices. However, ensure all devices have the updated Rakuten app installed for optimal performance.