Troubleshooting Guide: Reasons Why Your Arlo Camera Won’t Connect and How to Fix It

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There’s no denying the effectiveness of Arlo cameras in providing top-notch security for homes and businesses. These smart devices offer high-definition video, two-way audio, night vision, and many more innovative features that set Arlo apart from competitors. However, like any other technology, users sometimes face challenges, one particularly frustrating issue being the Arlo camera not connecting.

Troubleshooting Connection Issues

Possible Reasons for Connection Issues

If your Arlo camera refuses to connect, the reasons could range from Wi-Fi issues to firmware and software problems, battery and power issues, improper setup, and issues with the Arlo Base Station.

Different Arlo Cameras, Different Connection Issues

Specific Arlo models like Arlo Pro, Arlo Go, and Arlo Baby, may deal differently with connectivity issues due to divergent features and uses. It’s important to understand the respective device’s specifications while troubleshooting connection problems.

Wi-Fi Connection Issues

A stable Wi-Fi connection is the lifeblood of any smart security camera. If your Arlo camera keeps disconnecting, it could be due to a weak or unstable Wi-Fi connection.

Addressing Wi-Fi Connection Issues

To troubleshoot Wi-Fi issues, you could start by rebooting your router or modem, move the camera closer to the router, or even consider using a Wi-Fi range extender to beef up Wi-Fi strength throughout your property.

Firmware & Software Problems

Outdated software or firmware is another potential culprit behind your Arlo camera’s connection issues.

Updating the Firmware and Software

Ensure that your Arlo camera system is updated to the latest firmware and software versions. Regular updates often correct bugs and stability issues known to cause connectivity problems.

Camera Setup Issues

Setting up the Arlo camera incorrectly is another common cause of connectivity problems.

Properly Setting up the Arlo Camera

A proper setup involves positioning the camera within the Wi-Fi range, correctly inserting the batteries, and following the camera’s installation and sync process in detail.

Arlo Base Station Problems

Your Arlo camera might also fail to connect if there are issues with the Arlo Base Station.

Troubleshooting the Base Station

Starting with a simple reboot could solve such problems, but if the problem persists, an examination of the network settings or updates may be required.

Battery and Power Issues

A weak battery or unstable power supply can affect the connection stability of the Arlo camera.

Checking Battery Health and Power Stability

Always ensure that the battery is healthy and fully charged. A review of the power supply unit functioning might also be necessary if the camera still fails to connect.

Factory Reset

Sometimes, when other troubleshooting steps fail to resolve the connection issue, a factory reset could be the ultimate solution.

Guide to Performing a Factory Reset

This process involves deleting all settings and information and returning the camera to its original settings. Follow the manufacturer’s instructions to correctly perform the reset.

When to Contact Arlo Support

Despite your troubleshooting efforts, there are situations where connection issues may persist. Under such circumstances, reaching out to Arlo Support could be your best option.

How to Contact Arlo Support

Get all your device information handy and report your problem in detail when contacting Arlo Support. This will help them identify and solve your problem swiftly.


Resolving connectivity issues with your Arlo camera fundamentally involves a step-by-step troubleshooting process. Always start by checking on the basic factors like Wi-Fi, battery and power, and installation/setup. If all these fail, proceed to explore options like firmware updates, base station troubleshooting, or even a factory reset. However, if the problem persists, don’t hesitate to reach out to Arlo Support.


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