Troubleshooting Guide: Fixing the Issue of Netflix not Working on LG Smart TV

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Firstly, we will take a brief look at the issue of Netflix not working on an LG Smart TV, a common problem experienced by many users worldwide. With the hunt for high-quality entertainment ongoing and countless people relying on Netflix as a reliable source, this issue can cause significant disappointment. Therefore, addressing and troubleshooting this problem is essential to ensure you can continue enjoying your favorite Netflix shows uninterrupted.

Understanding the Problem

The issue involves the Netflix app not working or being unable to load on LG Smart TVs. Sometimes, it can be as simple as the app refusing to open or screen freezing during playback. Maybe it displays an error code, leaving the user baffled. Such a scenario could be unnerving, particularly if you were in the middle of something engrossing. It’s an inconvenience that, thankfully, with the correct steps, you might be able to rectify.

Common Causes of the Problem

Understanding what might be causing the Netflix app to malfunction on your LG Smart TV could be half the battle won. Some possible culprits could include:

Issues with the Netflix App on LG Smart TV

The app itself could be responsible for the problem. It might be crashing, forcing you to restart your TV continuously, or potentially, there could be a glitch in the app.

Internet connection problems

A weak or unstable internet connection can also be a reason the Netflix app isn’t functioning as it should.

Outdated LG Smart TV software

If you haven’t updated your LG Smart TV’s software in a while, it could be contributing to the issue.

Netflix server breakdown

At times, the problem might not be local but on Netflix’s end. If their server is down, then naturally, you won’t be able to access their content.

LG Smart TV settings misconfiguration

Faulty settings on the LG Smart TV can, likewise, prevent the Netflix app from working appropriately.

Trouble Shooting Common Issues

Now that we understand the potential causes let’s tackle how to resolve these issues.

How to Troubleshoot Issues with the Netflix App on LG Smart TV

Firstly, try to restart the app, if that doesn’t resolve the problem, consider reinstalling it.

Steps to Resolve Internet Connection Problems

Check your internet connection strength. If it’s weak, try moving closer to the Wi-Fi router or switch to a wired connection.

Guideline on Updating LG Smart TV Software

Updating your LG Smart TV’s software could also solve the problem. Usually, you can check for updates in the settings menu.

Addressing Issues Related to Netflix Server Breakdown

When it comes to a Netflix server failure, there’s not much you can do. Just be patient and check back in after a while.

Correcting LG Smart TV Settings Misconfiguration

Try to reset your TV settings. Refer to the user manual for guidance on how to reset settings on your particular LG model.

Other Methods To Address The Problem

If those troubleshooting methods didn’t work, there are still a few other steps to try:

Factory Reset of LG Smart TV

Consider doing a total factory reset, which will restore your TV to its default settings. Make sure to back up your preferences first.

Reinstalling the Netflix App

Another way to try and address the problem is simply to uninstall and then reinstall the Netflix app on your LG Smart TV.

Using Wired Connection Instead of Wi-Fi

Switching from a wireless to a wired connection can often help with streaming problems.

Upgrading the Netflix subscription

If your Netflix subscription is not compatible with Smart TVs, you may need to upgrade it.

Contacting LG or Netflix Support

If none of the above solutions work, it’s probably time to contact technical support.

When to Contact LG or Netflix Support

If you tried everything else and the problem persists, this should be your next step.

How to Contact LG or Netflix’s Customer Service

You can contact LG customer service via their hotline or Netflix’s customer service thought their website.

What Information to Provide When Reaching Out to Support

You should be ready to provide your device details, a description of problems encountered and any error messages that have displayed.

Preventive Measures

To prevent such issues in the future, always ensure your LG Smart TV software is up to date, additionally, maintaining a stable internet connection is also crucial and routinely check Netflix server status online.


While experiencing difficulties with Netflix on your LG Smart TV can be incredibly frustrating, staying calm and systematically addressing potential issues can save you lots of time and stress.


Why Is My Netflix Not Working On LG Smart TV?

Several reasons might be causing this issue. It could be a problem with the Netflix app, your internet connection, outdated software, etc.

How Can I Get Netflix To Work On My LG Smart TV?

To get Netflix working on your LG Smart TV, try troubleshooting common issues such as restarting the app, checking your internet connection, updating your software, or even resetting the TV to its factory settings.

What Should I Do If Resetting My LG Smart TV Doesn’t Fix the Netflix App?

If resetting your TV doesn’t work, try reinstalling the Netflix app or contact LG or Netflix support for additional assistance.

Why Does the Problem of Netflix Not Working Come Up Repeatedly on My LG TV?

The problem might occur repeatedly if there’s a persistent issue with your internet connection, TV software, or the Netflix app itself.

Is It a Netflix Problem or LG Smart TV’s problem When Netflix Doesn’t Work?

It could be either, and sometimes both. You’ll need to diagnose the problem to determine the cause.

How Can I Contact the LG or Netflix Customer Support Team?

You can reach out to LG customer service via their contact number or reach out to Netflix through their website.