Troubleshooting Guide: Fixing SiriusXM App Not Working Issues in 2018

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Troubleshooting Guide: Fixing SiriusXM App Not Working Issues in 2018


SiriusXM is a popular satellite radio service provider that offers numerous channels featuring music, news, and sports. While often enjoyed in vehicles, the company rolled out a mobile application making it even more accessible to users on various devices. However, in 2018, users started to experience problems with the SiriusXM app. This specifcally revolved around cases of the SiriusXM app not working effectively.

Causes of SiriusXM App Issues

The issues users encountered with the SiriusXM app in 2018 varied and were as a result of a number of underlying causes.

Technical Issues from the User’s Device

A common reason the SirusXM app might have not worked properly was due to technical issues with the user’s device. This included outdated OS, low storage space, and application compatibility.

Problems from SiriusXM’s End

There were also instances where the problem did not emanate from the user’s device but rather on SiriusXM’s end, like server problems or application bugs.

Inconsistent Internet Connection

Unstable internet connection greatly affected the performance of the SiriusXM app leading to various issues, such as buffering and disconnecting.

Common Issues with SiriusXM App

Inability to Log In

One of the complaints highlighted by most users was difficulty in logging into their SiriusXM accounts through the app.

Frequent Crashing of the App

Many users reported instances where the app would crash without any provocation, thus interrupting the listening experience.

Issues with Streaming Music or Programs

Streaming issues were also quite common, with users noticing constant buffering and slow loading of channels.

App Not Updating

Lastly, a significant number of users had their update process stalled, thus causing them to miss out on new features and bug fixes.

Troubleshooting for the SiriusXM App

Facing issues with the SiriusXM app might have been frustrating, but thankfully, there were several ways to troubleshoot and fix the problems.

Steps to Fix the Inability to Log In

Resetting your password or reinstalling the app could help you regain access to your account.

Solutions to Tackle App Crashing

For app crashing, a simple app restart or clearing the cache could potentially solve the problem.

Techniques for Resolving Streaming Issues

Streaming issues could be dealt with by checking your internet connection, closing background apps, or even reducing the app’s audio quality.

Methods to Fix App Not Updating

If the app refused to update, a simple device restart or updating the device’s OS could get things back on track.

Contacting SiriusXM Technical Support

If none of the above troubleshooting techniques worked, the next course of action would be to get in touch with SiriusXM’s technical support for additional assistance.

How to Contact SiriusXM for Help

SiriusXM’s support could be reached either through their phone hotline, email, or social media platforms.

What to Expect When Reaching Out to SiriusXM Support

Upon contacting SiriusXM support, you should have your account information ready, be prepared to explain your problem, and have patience as they work to resolve your issue.

SiriusXM App Updates in Late 2018

Recognizing the issues users were experiencing, SiriusXM rolled out several app updates in late 2018 aimed at fixing these problems.

Major Updates Made to the App in 2018

Updates made to the app primarily revolved around performance enhancement and bug fixes, and each update intended to significantly improve the overall user experience.

How These Changes Addressed the App Issues

These updates were quite successful, eliminating major bugs, enhancing audio quality, and making SiriusXM more stable and reliable.


In retrospect, 2018 was a challenging year for the SiriusXM app users but, the company’s responsiveness to these issues and the subsequent updates enabled users to better enjoy the service. Keep in mind that, should you encounter any issues in the future, understanding these common problems and their solutions will likely help you troubleshoot effectively.

Frequently Asked Questions (FAQs)

Why was my SiriusXM app not working in 2018?

Users reported problems ranging from failure to log in, frequent app crashing, streaming issues, and app not updating due to reasons including technical device issues, SiriusXM’s server problems, and inconsistent internet connection.

How do I troubleshoot the SiriusXM app?

Troublesome areas could be addressed by resetting the password, reinstalling the app, restarting the app, clearing the cache, checking internet connection, closing background apps, reducing audio quality, restarting the device, or updating the device’s OS.

What can I do if the app constantly crashes?

When the app constantly crashes, a good countermeasure might be to restart the app or clear the cache. If this fails, ensure your device’s OS is updated or consider reinstalling the app.

How do I contact SiriusXM if the app issues persist?

You can contact SiriusXM technical support either through their phone hotline, email or social media handles. Ensure you have your account information at hand when reaching out to facilitate the assistance process.

What were the significant updates made to SiriusXM app in late 2018?

Major updates done on the SiriusXM app focused on enhancing performance and fixing bugs. The updates aimed at making the app more stable, reliable and improving the overall user experience.

Could internet speed cause SiriusXM app not to work properly?

Absolutely! Unstable or slow internet connection can lead to buffering and disconnecting issues while using the SiriusXM app.

What do I do if the app is not updating?

If your SiriusXM app refuses to update, you could restart your device or update your device’s OS. If the problem persists, consider reinstalling the app.