Troubleshooting Tips: Touchpad Not Working on Chromebook

Table of Contents

Setting the Stage

Hello there, I’m Tracy. As an experienced tech enthusiast, I understand how frustrating it can be when seemingly simple tech issues come up like your Chromebook’s touchpad not working. The touchpad on a Chromebook serves as the primary means to navigate, select text, and interact with your computer. It works as the computer’s mouse and resembles the functionality of a mobile device’s touchscreen. Having it malfunction can thus dramatically hamper your productivity and your overall Chromebook experience.

Understanding the Possible Causes

To troubleshoot it effectively, it helps to understand the reasons your touchpad may not be working properly. Root causes generally fall into three categories: hardware-related issues, software-related disputes, and driver problems. Also, you might just have some incorrect settings.

Hardware-related Issues

These could include physical damage such as spills, drops, or heavy impact.

Software-related Issues

Sometimes, certain software or an unstable operating system can interfere with the touchpad operation.

Driver Issues

This usually happens when the touchpad driver (a piece of software enabling communication between the hardware and operating system) gets outdated or corrupted.

Faulty Settings

Sometimes, accidentally tweaking a setting can make the touchpad stop working or behave erratically.

Recognizing the Symptoms of a Non-Working Touchpad

This can range from inconsistent responsiveness or erratic movements to the touchpad not responding at all. Sometimes, the pointer might freeze, disappear, or move unexpectedly.

Steps to Fixing a Non-Working Chromebook Touchpad

Here are some practical steps to resolve a non-working Chromebook touchpad.

Ensuring Your Chromebook is Updated

An outdated operating system can lead to touchpad issues. Check the current system version by navigating to Settings > About Chrome OS. Here, you can also check for and install any available updates.

Checking the Touchpad Settings

Visit Settings > Device > Touchpad settings to ensure nothing is turned off or set too high/low.

Performing a Hard Reset

While the device is on, press and hold the Refresh button, and then power off the device. This resets the hardware and can often resolve the issue.

Inspecting for Physical Damage

Check for physical anomalies like debris under the touchpad or if it is unusually hot. However, do this carefully to avoid damaging the device further.

Contacting Support

If all else fails, consider reaching Google Support or your manufacturer’s customer service for help.

Preventing Future Touchpad Issues

Preventive measures are always the best. Maintain your Chromebook by performing regular software updates, keeping it clean, and handling the touchpad gently.

The Final Word: Preserving Functionality

As a final recommendation, remember to take regular preventive measures. And when issues arise, don’t hesitate to use these troubleshooting steps or approach customer support. Solving your Chromebook’s touchpad issues helps you enjoy an efficient and productive experience using the system.

Hopefully this article will help you resolve any touchpad issues you might encounter on your Chromebook. If you have any queries or need further assistance, feel free to reach out to me at

Take good care of your tech,