Step-by-step Guide: How to Get Your Arlo Camera Back Online

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Arlo cameras are among the top choices for home security systems worldwide. Offering a plethora of features such as motion detection, night vision, and wireless functionality, they are an integral part of securing households. It’s pivotal for these devices to stay connected to the internet, ensuring that security footage is stored and accessible at any given moment. But like all technological devices, they may encounter issues, with the camera going offline being one of them. This article will delve into the reasons why the Arlo camera goes offline and provide an in-depth guide on how to troubleshoot and bring your camera back online.

Understanding Why Arlo Camera Goes Offline

A few common reasons contribute to the Arlo camera going offline. These include Wi-Fi connection issues, power disruptions, outdated firmware and configuration errors.

Wi-Fi Connection Issues

The Arlo camera relies heavily on a Wi-Fi connection to capture and store footage. If your camera gets disconnected from the Wi-Fi, it will consequently go offline.

Power Disruption

If your Arlo camera is not receiving adequate power supply, it might go offline. This can be due to depleted batteries or a faulty power outlet.

Outdated Firmware

The firmware is a pre-installed software that runs the Arlo camera. If the firmware is outdated, it may affect the camera’s functionality causing it to go offline.

Configuration Errors

Incorrect settings often lead to the camera going offline. This involves incorrect date and time, misplaced motion detection settings and flawed recording settings.

Detailed Steps on How to Get Your Arlo Camera Back Online

Here we will provide a step-by-step guide on how to troubleshoot the above-mentioned issues.

Checking Your Internet Connection

Your Arlo camera requires a stable Wi-Fi connection to function correctly. If the camera goes offline, begin by checking your Wi-Fi’s signal strength. For this, you can use online tools or simply check if other devices are working fine on the same network. If the Wi-Fi signal is found weak, try moving the router closer to the camera, or use a Wi-Fi range extender.

Ensuring the Camera is Properly Powered

If the camera is not adequately powered, it can contribute to the camera going offline. Check the power source or replace the batteries if necessary. Ensure that the power cable is connected firmly and is not damaged.

Updating The Camera Firmware

Regularly updating the firmware ensures your camera functions optimally. You can do this by opening the Arlo App on your smartphone and navigating to the ‘Settings’ followed by ‘My Devices’. Select your camera and tap on ‘Device Info’ and ‘Firmware Update’. If an update is available, follow the on-screen prompts to process it.

Addressing Configuration Errors

Incorrect configuration settings might lead the Arlo camera to go offline. Ensure the date and time settings are correct. Check the motion detection settings and make sure they are not clashing with other settings. If all else fails, consider resetting your camera to default settings and reconfiguring it.

Using Arlo’s Customer Support

If despite troubleshooting, you still can’t get your Arlo camera back online, consider reaching out to Arlo’s customer support. Be sure to provide specific information about the issue and ask for detailed instructions or troubleshooting steps.

Proactive Measures to Prevent Arlo Cameras from Going Offline

Proactively ensuring regular firmware updates, checks on Wi-Fi connectivity, power checks and regular configuration audits can prevent your camera from going offline. Taking the time to look after your Arlo camera can not only increase its lifespan but also ensure smoother and uninterrupted operations.


Knowing the reasons why your Arlo camera might go offline and steps to bring it back online can be crucial in maintaining the security of your home. By regularly updating and checking your camera, you can prevent frequent offline issues.


What can cause an Arlo camera to go offline?

Wi-Fi connectivity issues, power disruptions, outdated firmware, and incorrect configuration settings are common causes.

How can I tell if my Arlo camera is offline?

The Arlo app will notify you if your camera goes offline. You can also check the camera’s status within the app.

How do I restart my Arlo camera?

Restarting an Arlo camera can be done via the app under ‘Settings’, then, ‘My Devices’. Select the camera you want to restart and tap on ‘Restart’.

How often should I update my camera firmware?

It’s recommended to update your camera’s firmware whenever a new update becomes available.

What to do if my Arlo camera keeps going offline frequently?

Identify the root cause of the problem based on the causes mentioned above. If you are unable to resolve the issue, reach out to Arlo’s customer service.

How to contact Arlo’s customer service?

You can contact Arlo’s customer service via their website or call their customer service hotline. You’ll find this information in the ‘Contact’ or ‘Support’ section on Arlo’s official website.