Resolving Issues: What to Do When Your Peloton App is Not Working

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The Peloton app is an innovative fitness tool that brings the exciting and challenging experience of workout classes right into the comfort of users’ homes. For Peloton users, this app is a game changer, enabling you to streamline your workout sessions with high-quality, on-demand content and live classes. However, technology is not without its problems, and sometimes users may face frustrations with the app not working as intended.

Understanding the Problem

When we talk about ‘Peloton app not working’, there can be several manifestations of this issue. The app might crash unexpectedly in the middle of a workout session, fail to launch, show a blank screen, or certain features might not function as they should. Regardless of the specific problem, inability to access the app’s functionalities can significantly impede the smooth flow of your workout regime.

Factors Causing the Peloton App to Stop Working

Several factors can contribute to the Peloton app not working properly.

Internet connectivity issues

The first and most common is the lack of a stable internet connection. Peloton relies heavily on Internet connectivity to stream content, so a weak or fluctuating connection can cause issues.

Device compatibility issues

The app may also experience problems if it is not compatible with your device, and this can cause it to crash or not open at all.

Outdated App Versions

Just like any other apps, older versions of the Peloton app may lack the latest features and fixes and might not function as expected.

Server Issues

Service disruptions or server outages at Peloton’s end are also a possibility. When this happens, users globally may face difficulties in accessing the app.

Bugs or Glitches Within the App

Lastly, glitches or bugs can also affect the app’s functionality. These could be from the recent updates or inherent coding issues.

Troubleshooting the ‘Peloton App Not Working’ Issue

Before contacting the customer service, there are a few potential fixes that you can try on your end.

Checking Internet Connection

Check if your device is connected to a stable internet or Wi-Fi network. Try refreshing your connection or even switching to a different network if necessary.

Ensuring Device Compatibility

Make sure to check if your device is compatible with the app version you’re using and meets the app’s basic requirements.

Updating the App

Outdated versions of the app can cause functionality issues. Ensure you have the latest version by checking for any available updates in your device’s app store.

Rebooting The Device or Re-installing the App

Sometimes, simply restarting your device or re-installing the app can resolve the problem.

Contacting Customer Service

If none of the above solutions work, reach out to Peloton customer service. They can guide you through more technical fixes or report the issue to the technical team if it’s on their end.

Preventive Measures to Avoid Future Problems

A proactive approach to avoiding app functionality issues includes:

Regularly Updating the App

Keep your app updated to the latest version. This ensures you have the latest features and bug fixes.

Regularly Rebooting/Restarting Your Device

Regularly restarting your device can clear cached data and help the app run smoother.

Proper App Installation and Setup

Ensure that you have properly installed the app and followed all setup guidelines.

Following Official App Maintenance Guidelines

Follow the official app maintenance guidelines provided by Peloton to ensure smooth functioning of the app.


Facing issues with your Peloton app can be frustrating, but understanding the possible causes and knowing potential fixes can help you get back on track quickly. Remember to follow preventive measures to avoid future problems and enhance your workout experience with the Peloton app.

Frequently Asked Questions (FAQ)

Why is my Peloton app not working?

Several factors can cause your Peloton app to stop working, including internet connectivity issues, device compatibility, outdated app version, server-side problems, and bugs or glitches in the app.

What are the common symptoms of the Peloton app not working?

Common symptoms include the app failing to launch, crashing unexpectedly, a blank screen, or some features not working.

What should I do when the app isn’t working?

Always start by checking your internet connection, ensuring device compatibility, updating the app, and rebooting your device or re-installing the app. If the problem persists, reach out to the Peloton customer service.

How can I prevent the app from malfunctioning in the future?

Regularly updating the app, rebooting or restarting your device, properly installing and setting up the app, and following official app maintenance guidelines can help prevent malfunctions.

Do I need to update my device or it’s a server issue?

While updating your device may solve some issues, server-side problems are usually beyond a user’s control and need to be resolved by the Peloton technical team.

Who should I contact if I can’t fix the problem myself?

If you can’t fix the problem yourself, reach out to Peloton customer service.