Resolving Issues: What to Do When Kayo is Not Working on Your TV

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Understanding and Solving the Issue: Kayo not working on TV

As entertainment dynamics have significantly evolved over the years, streaming platforms like Kayo have emerged as a top choice for sports enthusiasts. Offering access to over 50 sports, live and on-demand, Kayo has a thriving user base. However, like any tech-based service, you may occasionally encounter the issue of **Kayo not working on TV**. This article aims to not only help you understand the potential reasons behind this problem but also provide troubleshooting methods that can quickly resolve the issue.

Common Reasons Kayo May Not Work on TV

Often, users face difficulties while trying to stream Kayo on their TV due to several underlying reasons. It’s essential to understand these issues to solve them effectively.

App Crash

The Kayo app may crash unexpectedly, preventing it from working correctly on your TV.

Connectivity issues

Sometimes, the problem lies with your internet connection, creating buffering issues or preventing streaming altogether.

Account related problems

Issues with your Kayo account, such as a lapsed subscription or incorrect login credentials, might be another reason for Kayo not working on TV.

Software or App Update Issues

Your TV’s software or the Kayo app itself might be outdated, causing streaming problems.

TV Compatibility Problems

Lastly, your TV might not be compatible with the Kayo app, leading to streaming difficulties.

Troubleshooting App Crash on TV

An app crash can occur due to various reasons, but some simple troubleshooting steps often solve the issue:

Restarting the app

A quick way to fix a crashed app is to close and reopen it.

Reinstalling the app

If restarting doesn’t help, try uninstalling and reinstalling the Kayo app on your TV.

Freeing up space on your TV

Reduced storage space can cause app crashes. Therefore, freeing up space on your TV might help.

Checking for app updates

Ensure the Kayo app is updated to its latest version. New updates often include bug fixes that might solve the apparent crash issue.

Solving Connectivity Issues

Internet connectivity issues are another common reason for Kayo not functioning properly on TV. Here’s how to address these problems:

Checking internet connection

Check if your internet connection is active and stable.

Wi-Fi vs. wired connection

Although Wi-Fi is convenient, a wired connection may offer better speed and stability for streaming.

Checking streaming on other devices

Try streaming on other devices. If it works, the problem might lie with your TV connection.

Resetting modem or router

Resetting the router or modem can often improve your internet connection for uninterrupted streaming.

Addressing Account Related Problems

Your Kayo account itself may trigger the issues you’re facing. Here’s how to tackle such issues:

Checking if subscription is active

Ensure your subscription is active. If it’s expired, renew it for continued streaming.

Checking account credentials

Make sure you enter the correct login credentials while accessing your account.

Contacting Kayo customer service

For persistent account-related issues, contacting Kayo customer service can be a useful solution.

Dealing with Software or App Update Issues

Up-to-date software is crucial for a smooth streaming experience. Here’s how you address update issues:

Ensuring TV software is up-to-date

Old software can cause compatibility issues. Always keep your TV’s software updated.

Updating the Kayo app

Ensure the Kayo app on your device is updated to the latest version for optimal performance.

Contacting customer service if unable to update

If you’re unable to update the app, contact the customer service for comprehensive assistance.

Overcoming TV Compatibility Problems

Your TV might not be compatible with the Kayo app, leading to streaming issues. Here’s what you can do:

Checking list of supported devices

Check if your TV is on Kayo’s list of supported devices on their official website.

Trying a different device

Try a different device if your TV is not compatible.

Contacting TV manufacturer for support

Discuss the issue with your TV manufacturer for specific troubleshooting guidance.

Opting for casting as an alternative

If all else fails, casting from a compatible device to your TV can be an effective workaround.

When to Contact Kayo Customer Service

It’s best to contact Kayo customer service if the issue persists after troubleshooting, for any subscription or payment-related issues and for problems after app or software updates.


In conclusion, although instances of Kayo not working on TV can be frustrating, having a grasp of the common reasons and their potential solutions empowers you to solve these issues independently. Regularly troubleshooting your device aids in maintaining a seamless streaming experience. Even when issues persist, remember that Kayo’s customer service is always ready to assist you. Knowing how to fix these issues will ultimately allow you to get back to doing what you love – enjoying your favorite sports events.