Overcoming Challenges: What to Do When Your Hisense Roku TV Won’t Turn On

Table of Contents


Combining the innovation of Hisense and the streaming prowess of Roku, the Hisense Roku TV stands tall in the market of smart TVs. Renowned for an impressive array of features, such as the built-in Roku streaming platform, Ultra HD resolution, and the option to be controlled via a smartphone app, Hisense Roku TV’s user-friendly interface has captured the hearts of many viewers globally.

Nevertheless, despite its commendable performance, users occasionally meet with some snags. One recurrent problem that has sent users scurrying to forums and helplines is their Hisense Roku TV refusing to turn on, which can, without a doubt, be a pesky problem. So, let’s delve into why this might be happening and how we can troubleshoot it.

Potential Causes for the Problem

Hardware Defects

Possible Hardware Defects

You might be dealing with hardware-related issues when your Hisense Roku TV won’t turn on. Perhaps, the power cord might be faulty or the power outlet damaged. Additionally, an internal part of the TV might have given out due to wear and tear or electrical fluctuations.

Probability of Hardware Defects Causing the Issue

Hardware-related issues are not the most common reason for your Hisense Roku TV refusing to power on. However, it is a possibility that shouldn’t be ruled out without thorough inspection, especially in situations where the TV exhibits no signs of power.

Software Glitches

How Software Bugs Contribute to the Issue

Being a smart TV, Hisense Roku runs on complex software systems that can sometimes go haywire! This may lead to scenarios where the TV inconsistently powers on or, even worse, refuses to power on altogether.

Manifestation of Software Issues

A software glitch may not readily indicate its presence. An incessant blinking of the status light, unusual delay in power-on, or the TV powering off soon after turning on can point towards a software glitch.

Incorrect Settings

How Incorrect Settings Affect the Power

Software settings play a pivotal role in the functioning of your Hisense Roku TV. Incorrect or incompatible settings can cripple the TV’s operation, preventing it from powering on altogether.

Specific Settings That Could Potentially Cause the Issue

Settings like ‘Power Saving Mode’ or ‘Auto-Standby’ may sometimes restrict your TV from turning on if they are not correctly configured. Also, particular HDMI CEC settings can sometimes interfere with the TV’s power mechanism.

Troubleshooting Methods

Checking the Power Source

How to Check the Power Cord and Outlet

Ensure that the power cord is appropriately attached to the TV and the power outlet. Examine the cord for any visible signs of damage. Test the outlet by plugging in another electrical device. If the problem persists, try using another cord if one is available.

What to Do if Hardware Defect is Found

If you identify any fault within the power cord or outlet, ensure to get them replaced or fixed swiftly.

Checking for Software Issues

Examining if Software Glitch is the Problem

A hard reset can often resolve possible software-related issues. Unplug the TV and press and hold the power button for about a minute. Plug the TV back in and try powering it on.

Solutions for Software-Related Issues

If the TV powers on and off inconsistently or shows signs of software instability, a software update may prove helpful to resolve any bugs or compatibility issues.

Resetting or Reviewing the Settings

How to Navigate to the Settings of the TV

Utilize the TV’s remote control or related app to access the ‘Settings’ menu. Here, you can review and alter both display and power-related settings.

Checking and Resetting Specific Settings

Ensure that ‘Power Saving Mode’ or ‘Auto-Standby’ settings aren’t set too aggressively. Consider reverting to default settings or disabling HDMI CEC if no solution is apparent.

When to Contact Customer Support

Signs That You Need Professional Assistance

If, after trying out these methods, the issue holds its ground, it’s time to call in the pros. Customer Support will provide further technical guidance.

Preparing Yourself Before Contacting Support

Before reaching out to Customer Support, make sure to have the necessary information on hand: the model number of your TV, the issue at hand, steps already taken to find a solution, and purchase-related data.

Communicating Efficiently With Customer Support

Remember to be patient and detailed in your communication with the customer support representative to ensure a smoother assistance process.

How to Prevent Future Issues

Maintaining Your TV Wisely

Ensuring regular maintenance and timely updates to your Hisense Roku TV can go a long way in preventing most snags. This includes cleaning the TV gently and ensuring its ventilation isn’t blocked.

Keeping Your TV in Good Condition

To prevent hardware issues, it’s essential to keep the TV and its peripherals in a safe and stable location, away from dust, moisture, and excessive heat.


Sorting out your Hisense Roku TV refusals to power on may seem daunting, but with a systematic approach, it can be easily managed. Understanding the potential sources of the problem, whether hardware-related, software-related, or due to incorrect settings, is the first step. Checking the power source, addressing software issues, and reviewing the TV settings are the next steps in troubleshooting this glitch.

Regular maintenance and keeping the TV in an optimal condition can prevent many issues from cropping up in the future. And remember, whenever in doubt or unable to resolve the issue, never hesitate to reach out to the Hisense Customer Support.

Frequently Asked Questions

Why is my Hisense Roku TV not turning on at all?

The issue could be because of a hardware defect (like power source issues), software glitches, or inaccurate settings.

How do I perform a hard reset on my Hisense Roku TV?

A hard reset can often solve software-related issues. To perform this, unplug your TV, then press and hold the power button on your TV for about a minute. Plug the TV back in and try powering it on.

Should I always reach out to customer support when my TV won’t turn on?

While it’s a good idea to reach out to customer support in case of persistent issues, basic troubleshooting might often resolve your issues. However, whenever in doubt or if the issue seems serious, reaching out to customer support is always advised.