Troubleshooting Guide: How to Fix Microsoft Edge Not Responding Issue

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Microsoft Edge is a renowned web browser developed by Microsoft. It comes pre-installed with Windows 10 and later versions, serving as a sturdier, faster, and low-space alternative to traditional browsers. However, like any other browser, Edge may occasionally have not responding issues, which can bring about interruptions in the user’s online activity.

Common Reasons for Microsoft Edge Not Responding

There are various reasons why Microsoft Edge may not be responding as expected. By identifying these culprits, users can troubleshoot effectively and find the right solution.

High CPU Usage

The web browser might not respond if your system’s Central Processing Unit (CPU) is running at a high percentage. Running several high-end applications simultaneously can consume a significant amount of CPU usage, causing Edge to become slow or unresponsive.

Heavy Memory Usage

Microsoft Edge, like most browsers, uses a significant amount of your system’s memory. If multiple tabs are open concurrently or several memory-consuming applications are running simultaneously, you might find that Microsoft Edge is not responding correctly.

Cache and browsing data overload

Persistent browsing data such as cookies, cached images and files, and browsing history can build up over time. This data accumulation can clog up the browser, thereby making it unresponsive or slow.

Corrupt Microsoft Edge Files

Lastly, if any files associated with Microsoft Edge get corrupted, this might cause the browser to not respond correctly.

Symptoms of Microsoft Edge Not Responding

Facing problems with Microsoft Edge? Here are some symptoms that might indicate that your browser is not responding:

Sluggish loading times

If it takes an unusually long time to load pages, even with a stable internet connection, it might be a sign that Microsoft Edge is not responding as it should.

Frequent crashes or freezing

Another telling sign is if Edge frequently crashes or freezes during usage, which flags an unresponsive browser.

Error Messages

In severe cases, you might encounter error messages that directly state that Microsoft Edge is not responding.

How to Determine if Microsoft Edge is Not Responding

Identifying if Microsoft Edge is not responding efficiently is a practical first step towards troubleshooting. You can follow these steps:

Steps to Identify the Issue

Run Microsoft Edge and see if there’s an abnormal delay in loading pages, periodically freezes, crashes, or any error messages appear. These are apparent signs of an unresponsive browser.

Using the Task Manager to Gauge CPU Consumption

Press Ctrl+Shift+Esc to launch the Task Manager. Under Processes, check CPU and memory usage for Microsoft Edge. If these figures are unusually high, it indicates that Edge might not be responding correctly.

Quick Fixes for Microsoft Edge Not Responding

Here are some quick solutions to fix the Microsoft Edge not responding issue before trying more advanced options.

Restarting Microsoft Edge

A quick restart of the browser can sometimes clear minor issues causing it to be unresponsive.

Updating Microsoft Edge

Having the latest version of the browser ensures optimal performance. An outdated version might cause response issues.

Close Unnecessary Tabs and Windows

Closing irrelevant tabs can reduce memory load, thereby increasing responsiveness.

Rebooting Your Computer

If all else fails, reboot your computer, as this can clear residual data that might cause Microsoft Edge to be unresponsive.

Advanced Solutions to Fix Microsoft Edge Not Responding

If quick fixes don’t resolve the issue, try exploring these advanced solutions.

Clearing Browsing History, Cache, and Cookies

Regularly clearing browsing data can prevent the browser from choking up due to excessive data.

Disabling Plug-ins and Extensions

Some plug-ins and extensions can interfere with the browser’s operation. Disabling them can restore functionality.

Resetting or Reinstalling Microsoft Edge

Resetting to default or reinstalling the browser can solve issues related to corrupt files and settings.

Checking for Malware

Malware can hinder the browser’s functionality. Use a reliable antivirus to scan and remove any potential threats.

General Tips to Prevent Microsoft Edge Not Responding Issues

To avoid encountering the Microsoft Edge not responding issue, implement these general tips in your browsing routine.

Regularly Updating Your System

Ensure that both your operating system and Microsoft Edge are updated regularly for optimal functionality.

Avoiding Too Many Open Tabs

Limit the number of open browser tabs to prevent high memory usage.

Regularly Clearing Cache and Cookies

Regular clean-ups can prevent data overload on Microsoft Edge.

Avoid Overcrowded Extensions

Too many extensions can slow down the browser. Keep only those that are essential and frequently used.

Microsoft Support and Further Assistance

When none of the proposed solutions correct the problem, turn to Microsoft support for further assistance.

When to Contact Microsoft Support

If none of the solutions listed above resolve the issue, it might be time to contact Microsoft support.

How to Seek Help from Microsoft Community

Microsoft hosts a rich community of experts that can help troubleshoot the problem. Pose your problem on Microsoft’s community forums for a potential solution.

Using the Microsoft Troubleshooter Tool

The Microsoft Troubleshooter tool can help by automatically diagnosing and repairing problems with Edge that might cause it not to respond.


Microsoft Edge not responding can be a frustrating experience. Fortunately, there are several methods to troubleshoot and fix this, ranging from quick fixes to more advanced solutions. Regular maintenance and updates can prevent many of these issues in the first place.

Frequently Asked Questions

Now that you’ve learned how to troubleshoot Microsoft Edge not responding let’s address some related commonly asked questions.

Why is Microsoft Edge constantly not responding?

There might be various reasons causing this issue, including high system resource usage, overloaded browsing data, or corrupt files.

What does it mean when a browser is not responding?

When a browser isn’t responding, it means it’s temporarily or permanently unable to process user commands or load web pages.

How do I fix a browser that is not responding?

Start by clearing browsing data, closing unnecessary tabs, or restarting your computer. If that doesn’t help, consider resetting or reinstalling the browser.

Should I switch to another browser if Microsoft Edge constantly freezes?

Before considering a switch, ensure you’ve exhausted all troubleshooting solutions for Microsoft Edge.

How can I contact Microsoft support if I’m still experiencing issues?

To connect with Microsoft Support, go to their official website, navigate to the Contact Us page, and select your problem area to get suitable solutions and support options.